Guest Services - Duke University

BEST Crowd Management is a leading provider of comprehensive crowd management and event security services, operating as part of the wider GardaWorld group, one of the largest privately owned security companies in the world. Established with a commitment to safety, professionalism, and exceptional customer service, BEST supports a diverse range of events, from university gatherings to major public entertainment occasions. Located in Durham, NC, this company is dedicated to fostering safe and positive environments for attendees, clients, and staff alike through innovative crowd management strategies and highly trained personnel.

BEST Crowd Management is currently seeking enthusiastic and reliable individuals to join their team as Guest Services staff at Duke University. This part-time position offers a competitive pay rate of $17 per hour and provides an excellent opportunity for individuals looking to gain valuable experience in customer service and event support roles. The role is designed for those who thrive in dynamic environments and have a passion for creating memorable, welcoming experiences for guests.

The Guest Services role involves various responsibilities centered around assisting event attendees and ensuring smooth event operations. Employees will be the face of the event, greeting guests with a warm and helpful demeanor while providing useful information and directions to ensure a positive experience. This position also involves supporting the logistical aspects of events, including setup tasks such as arranging equipment and placing signage. Additionally, maintaining event space cleanliness, order, and compliance with venue policies is a critical part of the role.

Guest Services staff will also handle customer inquiries, resolve complaints promptly and professionally, and collaborate closely with other event personnel and vendors to coordinate efforts and maintain effective communication throughout events. Safety is a paramount concern, and those in this role may assist with crowd control efforts to guarantee a safe, enjoyable environment for everyone involved.

Beyond the immediate duties, BEST Crowd Management prides itself on offering a supportive work culture that values diversity and inclusion. The company emphasizes employee development through training programs and opportunities for career advancement. Flexible scheduling is another significant advantage, catering to the needs of part-time employees balancing other commitments.

Overall, this position suits individuals aged 18 or older who have a high school diploma or equivalent, with some college education preferred. Prior experience in customer service, hospitality, or event roles is advantageous. The ideal candidate will possess excellent communication skills, the ability to remain composed under pressure, physical stamina to remain active throughout events, and a commitment to reliability and professionalism. By joining BEST Crowd Management at Duke University, employees become integral to offering exceptional event experiences while enjoying competitive pay and career development prospects.