Guest Services - Duke University

Durham, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

career growth

Training and Development

flexible scheduling

Positive work environment

Job Description

BEST Crowd Management is a leading provider of comprehensive crowd management and event security services, operating as part of the wider GardaWorld group, one of the largest privately owned security companies in the world. Established with a commitment to safety, professionalism, and exceptional customer service, BEST supports a diverse range of events, from university gatherings to major public entertainment occasions. Located in Durham, NC, this company is dedicated to fostering safe and positive environments for attendees, clients, and staff alike through innovative crowd management strategies and highly trained personnel.

BEST Crowd Management is currently seeking enthusiastic and reliable indivi... Show More

Job Requirements

Be at least 18 years old
possess a high school diploma or equivalent
previous experience in customer service, hospitality, or event-related roles is advantageous
excellent communication and interpersonal skills
strong problem-solving abilities
flexibility to work evenings, weekends, and holidays based on event schedules
physical stamina to stand, walk, and engage in physical activities for extended periods
demonstrated reliability, punctuality, and a strong work ethic

Job Qualifications

Possess a high school diploma or equivalent
some college education is preferred
previous experience in customer service, hospitality, or event-related roles is advantageous
excellent communication and interpersonal skills
strong problem-solving abilities
capacity to remain calm and professional in high-pressure situations
demonstrated reliability, punctuality, and strong work ethic

Job Duties

Provide outstanding customer service by greeting and assisting event attendees with a friendly and helpful demeanor
assist with event set-up, including equipment arrangement, signage placement, and other tasks as assigned
monitor event areas to ensure cleanliness, orderliness, and compliance with venue policies
answer questions and provide information about the event, facilities, and amenities to attendees
direct attendees to appropriate locations, such as seating areas, restrooms, concession stands, and exits
handle and resolve customer inquiries, complaints, or issues in a professional and timely manner
collaborate with event staff, vendors, and other team members to ensure smooth event operations
assist with crowd control measures, as necessary, to maintain a safe and enjoyable environment for all attendees
adhere to company policies, procedures, and guidelines to uphold a high standard of professionalism and service excellence

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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