Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
opportunities for career growth
Training and development programs
flexible scheduling
positive and supportive work environment
Job Description
BEST Crowd Management, a division of GardaWorld, is a leading event security and crowd management company known for delivering high-quality services across a variety of venues and events. With a strong emphasis on safety, professionalism, and customer service, BEST Crowd Management ensures that event attendees have memorable and secure experiences. Based in Durham, NC, the company has built a reputation for excellence by employing skilled and dependable personnel who thrive in dynamic environments. They cater to a broad spectrum of events including concerts, sporting events, university functions, and private gatherings, making them a recognized leader in the crowd management industry.
The role of Guest Services at Duke University with BEST Crowd Management is tailored for individuals looking to work in a vibrant, customer-focused environment where their contributions directly enhance the event experience. This part-time position offers a competitive pay rate of $17 per hour, making it an attractive opportunity for students, local residents, or anyone interested in gaining valuable experience in event services and crowd management. As a Guest Services team member, you will be the face of the event, providing exceptional customer service by greeting attendees with warmth and helpfulness. Your responsibilities will range from assisting with event setup to guiding attendees to various locations, ensuring compliance with venue policies, and helping with crowd control to maintain a safe environment.
The ideal candidate is enthusiastic, reliable, and capable of handling diverse situations professionally and calmly. Effective communication skills and the ability to collaborate with event staff and vendors are essential for this role. Working flexible hours, including evenings, weekends, and holidays, is required to meet event demands. This position not only offers a chance to develop customer service and problem-solving skills but also provides opportunities for career growth within a reputable company. BEST Crowd Management is committed to promoting an inclusive culture and offers training programs that help employees grow and succeed in the event services industry.
The role of Guest Services at Duke University with BEST Crowd Management is tailored for individuals looking to work in a vibrant, customer-focused environment where their contributions directly enhance the event experience. This part-time position offers a competitive pay rate of $17 per hour, making it an attractive opportunity for students, local residents, or anyone interested in gaining valuable experience in event services and crowd management. As a Guest Services team member, you will be the face of the event, providing exceptional customer service by greeting attendees with warmth and helpfulness. Your responsibilities will range from assisting with event setup to guiding attendees to various locations, ensuring compliance with venue policies, and helping with crowd control to maintain a safe environment.
The ideal candidate is enthusiastic, reliable, and capable of handling diverse situations professionally and calmly. Effective communication skills and the ability to collaborate with event staff and vendors are essential for this role. Working flexible hours, including evenings, weekends, and holidays, is required to meet event demands. This position not only offers a chance to develop customer service and problem-solving skills but also provides opportunities for career growth within a reputable company. BEST Crowd Management is committed to promoting an inclusive culture and offers training programs that help employees grow and succeed in the event services industry.
Job Requirements
- Be at least 18 years old
- possess a high school diploma or equivalent
- previous experience in customer service, hospitality, or event-related roles is advantageous
- excellent communication and interpersonal skills
- strong problem-solving abilities
- flexibility to work evenings, weekends, and holidays
- physical stamina to stand, walk, and engage in physical activities for extended periods
- demonstrated reliability, punctuality, and a strong work ethic
Job Qualifications
- Possess a high school diploma or equivalent
- some college education is preferred
- previous experience in customer service, hospitality, or event-related roles is advantageous
- excellent communication and interpersonal skills to interact effectively with diverse individuals
- strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations
- demonstrated reliability, punctuality, and a strong work ethic
Job Duties
- Provide outstanding customer service by greeting and assisting event attendees with a friendly and helpful demeanor
- assist with event set-up, including equipment arrangement, signage placement, and other tasks as assigned
- monitor event areas to ensure cleanliness, orderliness, and compliance with venue policies
- answer questions and provide information about the event, facilities, and amenities to attendees
- direct attendees to appropriate locations, such as seating areas, restrooms, concession stands, and exits
- handle and resolve customer inquiries, complaints, or issues in a professional and timely manner
- collaborate with event staff, vendors, and other team members to ensure smooth event operations
- assist with crowd control measures, as necessary, to maintain a safe and enjoyable environment for all attendees
- adhere to company policies, procedures, and guidelines to uphold a high standard of professionalism and service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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