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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
opportunities for career growth
Training and development programs
flexible scheduling
positive and supportive work environment
Job Description
BEST Crowd Management, a division of GardaWorld, is a leading event security and crowd management company known for delivering high-quality services across a variety of venues and events. With a strong emphasis on safety, professionalism, and customer service, BEST Crowd Management ensures that event attendees have memorable and secure experiences. Based in Durham, NC, the company has built a reputation for excellence by employing skilled and dependable personnel who thrive in dynamic environments. They cater to a broad spectrum of events including concerts, sporting events, university functions, and private gatherings, making them a recognized leader in the crowd management industry.Show More
Job Requirements
- Be at least 18 years old
- possess a high school diploma or equivalent
- previous experience in customer service, hospitality, or event-related roles is advantageous
- excellent communication and interpersonal skills
- strong problem-solving abilities
- flexibility to work evenings, weekends, and holidays
- physical stamina to stand, walk, and engage in physical activities for extended periods
- demonstrated reliability, punctuality, and a strong work ethic
Job Qualifications
- Possess a high school diploma or equivalent
- some college education is preferred
- previous experience in customer service, hospitality, or event-related roles is advantageous
- excellent communication and interpersonal skills to interact effectively with diverse individuals
- strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations
- demonstrated reliability, punctuality, and a strong work ethic
Job Duties
- Provide outstanding customer service by greeting and assisting event attendees with a friendly and helpful demeanor
- assist with event set-up, including equipment arrangement, signage placement, and other tasks as assigned
- monitor event areas to ensure cleanliness, orderliness, and compliance with venue policies
- answer questions and provide information about the event, facilities, and amenities to attendees
- direct attendees to appropriate locations, such as seating areas, restrooms, concession stands, and exits
- handle and resolve customer inquiries, complaints, or issues in a professional and timely manner
- collaborate with event staff, vendors, and other team members to ensure smooth event operations
- assist with crowd control measures, as necessary, to maintain a safe and enjoyable environment for all attendees
- adhere to company policies, procedures, and guidelines to uphold a high standard of professionalism and service excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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