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Guest Services Coordinator-Rentals, Wilson Center
Job Overview
Employment Type
Part-time
Compensation
Salary
Exact $43,008.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
The Wilson Center is a renowned cultural and event venue dedicated to providing exceptional experiences to its guests, beneficiaries, and rental clients. As an establishment committed to world-class service, the Wilson Center hosts a variety of events ranging from performances and exhibitions to private and corporate functions. The center continuously strives to uphold the highest standards of hospitality, guest satisfaction, and operational excellence. It values a team-oriented approach where all staff members, from management to part-time employees and volunteers, work collaboratively to create memorable and seamless guest experiences. The Wilson Center emphasizes compliance with safety regulations, legal standards, and accessibility... Show More
Job Requirements
- high school diploma or equivalent
- experience in event or customer service roles
- ability to work flexible hours including evenings and weekends
- strong organizational skills and attention to detail
- effective communication and interpersonal abilities
- capability to supervise part-time staff and volunteers
- knowledge of safety codes and compliance requirements
- ability to manage cash handling procedures accurately
- willingness to submit unofficial transcripts and training certifications during application
- submission of official transcripts prior to start date
- veterans must provide DD Form 214 for preference consideration
Job Qualifications
- high school diploma or equivalent required
- experience in event management or customer service preferred
- knowledge of NC ABC laws fire safety codes and ADA compliance preferred
- strong leadership and supervisory skills
- excellent communication and interpersonal skills
- ability to handle guest complaints professionally
- experience with cash handling and revenue reconciliation
- ability to coordinate with diverse teams including volunteers and custodial staff
- familiarity with brand standards and guest experience best practices
Job Duties
- execute event-specific logistics for all events as they relate to the guest experience including concessions merchandise parking seating and ticketing
- provide event-based supervision and assignment to the volunteer corps and part-time guest experience staff
- address client and guest complaints when appropriate and inform the Guest Experience Manager of all complaints and follow protocol regarding event reporting
- support artist merchandise sales merchandise settlement meet-and-greets and signings
- ensure event compliance with NC ABC laws fire codes and ADA services
- maintain and execute best practices for maintenance and custodial standards safe egress and crowd management
- secure reconcile and deposit daily concessions parking and merchandise revenue
- support training and supervision of volunteers and part-time staff including evaluation motivation and making recommendations concerning discipline
- ensure brand guidelines are being executed on the ground level and relay all feedback to supervisor
- serve as coordinator for event logistics to external resident rental clients
- perform other related duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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