Guest Services Coordinator-Rentals, Wilson Center

The Wilson Center is a renowned cultural and event venue dedicated to providing exceptional experiences to its guests, beneficiaries, and rental clients. As an establishment committed to world-class service, the Wilson Center hosts a variety of events ranging from performances and exhibitions to private and corporate functions. The center continuously strives to uphold the highest standards of hospitality, guest satisfaction, and operational excellence. It values a team-oriented approach where all staff members, from management to part-time employees and volunteers, work collaboratively to create memorable and seamless guest experiences. The Wilson Center emphasizes compliance with safety regulations, legal standards, and accessibility requirements to ensure a secure and welcoming environment for all attendees.

This position, Front-of-House Event Supervisor, plays a critical role in maintaining the high standards of guest experience that the Wilson Center is known for. Reporting to the Guest Experience Manager, the supervisor oversees all front-of-house operations during events, ensuring every aspect of the guest journey—such as concessions, merchandise, parking, seating, and ticketing—is flawlessly executed. They provide leadership and direction to part-time guest experience staff, volunteers, and custodial workers, ensuring that all team members perform their duties effectively and with a focus on exceptional service.

The supervisor is responsible for managing event-specific logistics that directly impact guest satisfaction. This includes supporting artist merchandise sales, coordinating meet-and-greet opportunities, and managing cash handling procedures like revenue reconciliation and deposits. They also ensure compliance with relevant laws and codes, such as the North Carolina Alcoholic Beverage Control laws, fire safety codes, and Americans with Disabilities Act (ADA) requirements.

Beyond operational duties, the role involves addressing client and guest complaints promptly and professionally, following proper reporting protocols to keep management informed. The supervisor supports the recruitment, training, evaluation, and motivation of volunteers and part-time staff, fostering a positive and productive work environment. Serving as a liaison between the internal event team and external or resident rental clients, the supervisor helps coordinate event logistics to meet client expectations.

In summary, the Front-of-House Event Supervisor position is vital to the Wilson Center’s mission of delivering world-class event experiences. This role requires strong leadership skills, attention to detail, knowledge of event operations, and a passion for exceptional customer service. It offers an opportunity to contribute to a respected cultural institution while developing skills in event management, staff supervision, and guest relations. Applicants should be prepared to submit unofficial and official transcripts, training certifications, and, if applicable, veterans' documentation as part of the application process.