Guest Services Coordinator-Rentals, Wilson Center
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $43,008.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
Cape Fear Community College (CFCC) is a reputable institution known for providing high-quality educational opportunities and fostering a commitment to diversity and inclusion. Located in Wilmington, North Carolina, the college serves a vibrant community by offering a variety of programs tailored to student and community needs. Among its divisions, the Wilson Center stands out as a premier venue dedicated to hosting exceptional cultural and entertainment events aimed at enriching the social and artistic fabric of the region. CFCC operates with a strong commitment to equal employment and educational opportunities, ensuring accessibility and support for all individuals regardless of background or status.
The Wilson Center, part of CFCC's dynamic campus environment, is actively seeking a dedicated Front-of-House Event Supervisor. This full-time professional role is pivotal in administering outstanding guest services and managing the front-of-house operations at the Center. The position is located at the Wilmington - Downtown Campus and offers a monthly salary of $3,584, reflecting the institution's competitive compensation package.
As a Front-of-House Event Supervisor, the incumbent will be responsible for creating and executing an exceptional guest experience program for all events hosted at the Wilson Center. This includes coordinating event-specific logistics, ensuring compliance with regulations such as NC ABC laws and ADA services, managing concessions and merchandise sales, and directing parking and seating arrangements. The role involves providing direct supervision to part-time guest experience staff and volunteers, ensuring that they perform their duties effectively while maintaining the highest standards of service and safety.
This position requires a proactive and vigilant approach, with the ability to anticipate guest needs and respond promptly to any issues or complaints. The supervisor will act as the primary liaison for event logistics with external clients, rental users, and internal stakeholders, ensuring seamless coordination and execution of event operations. The ability to maintain calmness and decisiveness during emergency situations is essential, as is the capability to motivate and evaluate staff performance, recommend disciplinary actions when necessary, and uphold the Wilson Center's brand guidelines in every aspect of front-of-house service.
The ideal candidate brings significant experience in the service industry, preferably with a background in performing arts, events management, banquet services, restaurant, or retail operations. Supervisory skills and an Associate's Degree or higher are preferred. Candidates must be able to work independently with sound judgment, work weekend and evening hours as required, and wear the mandated uniform during service hours.
This role not only demands excellent organizational and supervisory abilities but also a deep commitment to customer service excellence, effective communication, and ability to build and maintain strong working relationships with a diverse array of clients, artists, staff, and the general public. The position plays a crucial role in shaping the guest experience and contributing to the Wilson Center's reputation as a world-class event venue that is welcoming, safe, and efficient.
Applicants are expected to provide unofficial transcripts or training certifications during the application process and must submit official transcripts before their hire date. The college insists on validation of any foreign academic credentials by an approved evaluation service. CFCC is committed to welcoming veterans and provides equal opportunities in employment. The institution offers an array of state benefits to eligible employees, emphasizing both personal well-being and professional growth.
In summary, this Front-of-House Event Supervisor role at Cape Fear Community College's Wilson Center offers a meaningful career opportunity for individuals passionate about delivering exceptional event experiences within a respected educational and cultural institution. The position's responsibilities are both challenging and rewarding, with a clear focus on superior guest service, team leadership, regulatory compliance, and operational excellence.
The Wilson Center, part of CFCC's dynamic campus environment, is actively seeking a dedicated Front-of-House Event Supervisor. This full-time professional role is pivotal in administering outstanding guest services and managing the front-of-house operations at the Center. The position is located at the Wilmington - Downtown Campus and offers a monthly salary of $3,584, reflecting the institution's competitive compensation package.
As a Front-of-House Event Supervisor, the incumbent will be responsible for creating and executing an exceptional guest experience program for all events hosted at the Wilson Center. This includes coordinating event-specific logistics, ensuring compliance with regulations such as NC ABC laws and ADA services, managing concessions and merchandise sales, and directing parking and seating arrangements. The role involves providing direct supervision to part-time guest experience staff and volunteers, ensuring that they perform their duties effectively while maintaining the highest standards of service and safety.
This position requires a proactive and vigilant approach, with the ability to anticipate guest needs and respond promptly to any issues or complaints. The supervisor will act as the primary liaison for event logistics with external clients, rental users, and internal stakeholders, ensuring seamless coordination and execution of event operations. The ability to maintain calmness and decisiveness during emergency situations is essential, as is the capability to motivate and evaluate staff performance, recommend disciplinary actions when necessary, and uphold the Wilson Center's brand guidelines in every aspect of front-of-house service.
The ideal candidate brings significant experience in the service industry, preferably with a background in performing arts, events management, banquet services, restaurant, or retail operations. Supervisory skills and an Associate's Degree or higher are preferred. Candidates must be able to work independently with sound judgment, work weekend and evening hours as required, and wear the mandated uniform during service hours.
This role not only demands excellent organizational and supervisory abilities but also a deep commitment to customer service excellence, effective communication, and ability to build and maintain strong working relationships with a diverse array of clients, artists, staff, and the general public. The position plays a crucial role in shaping the guest experience and contributing to the Wilson Center's reputation as a world-class event venue that is welcoming, safe, and efficient.
Applicants are expected to provide unofficial transcripts or training certifications during the application process and must submit official transcripts before their hire date. The college insists on validation of any foreign academic credentials by an approved evaluation service. CFCC is committed to welcoming veterans and provides equal opportunities in employment. The institution offers an array of state benefits to eligible employees, emphasizing both personal well-being and professional growth.
In summary, this Front-of-House Event Supervisor role at Cape Fear Community College's Wilson Center offers a meaningful career opportunity for individuals passionate about delivering exceptional event experiences within a respected educational and cultural institution. The position's responsibilities are both challenging and rewarding, with a clear focus on superior guest service, team leadership, regulatory compliance, and operational excellence.
Job Requirements
- Minimum of high school diploma or equivalent
- 5 years of experience in service industry to include performing arts, banquet, event management, restaurant or retail
- ability to work independently with sound judgment
- ability to work weekends and/or evening hours
- ability to wear uniform during service hours
- willingness to submit unofficial transcripts or training certifications with application
- submission of official transcripts prior to hire
- validation of foreign academic credentials if applicable
- strong physical condition to perform duties including walking, standing or sitting for extended periods, lifting, stooping, climbing, bending, carrying heavy materials
- mental capacity to make sound decisions and ensure safety
- proven ability to handle fast-paced environments and multiple tasks simultaneously
Job Qualifications
- Knowledge of industry specific requirements, technology and equipment utilized
- knowledge of current trends, research, and development in the area of assignment
- ability to be vigilant and proactive in anticipating and meeting guest needs during an event
- ability to work independently with sound judgment
- ability to work weekends and/or evening hours as required
- ability to wear the regulation, provided uniform during service hours
- exceptional customer service skills even in stressful situations
- ability to remain calm and provide sound directions during emergencies
- excellent supervision and organization abilities
- ability to assist others with special needs
- ability to establish and maintain effective working relationships with diverse groups including artists, agents, clients, donors, and the public
- strong oral and written communication skills
- ability to prepare clear and concise reports
- ability to maintain accurate records
- perform mathematical computations
- operate a personal computer and maintain computerized records
- ability to interpret and apply institutional policies, procedures, and regulations
- maintain effective audio-visual discrimination and perception
Job Duties
- Execute event-specific logistics for all events as they relate to the guest experience, including but not limited to concessions, merchandise, parking, seating, and ticketing
- Provide event-based supervision and assignment to the volunteer corps and part-time guest experience staff
- Address client and guest complaints when appropriate
- inform the Guest Experience Manager of all complaints and follow protocol regarding event reporting
- Support artist merchandise sales, merchandise settlement, meet-and-greets, and signings
- Ensure event compliance with NC ABC laws, fire codes, and ADA services
- Maintain and execute best practices for maintenance and custodial standards, safe egress and crowd management
- Secure, reconcile and deposit daily concessions, parking and merchandise revenue
- Support training and supervision of volunteers and part-time staff, encompassing evaluation and motivation, and making recommendations when needed to the Guest Experience Manager concerning discipline
- Ensure brand guidelines are being executed on the ground level and relay all feedback to supervisor
- Serve as coordinator for event logistics to external, resident rental clients
- Perform other related duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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