Guest Services Coordinator

St. Regis Hotels & Resorts is a prestigious luxury hotel brand known for its timeless glamour and cutting-edge spirit. With over 50 luxury hotels and resorts in prime global locations, St. Regis combines classic sophistication with modern sensibilities to provide its guests with unparalleled service and a unique experience. Originally founded by John Jacob Astor IV in the early 20th century with the debut of the St. Regis hotel in New York, the brand has maintained a commitment to exceptional, anticipatory service that distinguishes it as a leader in the luxury hospitality industry. The hallmark of St. Regis includes exclusive butler services and a team of gracious hosts dedicated to delivering flawless guest experiences. As part of the Marriott International portfolio, St. Regis offers career opportunities within a global network that promotes diversity, inclusion, and professional growth.

The role being offered is a full-time, non-management position located at 401 E Upper Wacker Dr, Chicago, Illinois. This role involves direct engagement with guests, providing guidance and information about hotel amenities, services, operating hours, and local points of interest. You will act as a liaison to various departments such as bell staff, front desk, housekeeping, engineering, and security as needed to address guest inquiries, requests, or concerns efficiently and thoroughly. Critical to this position is following up with guests to ensure their needs are met satisfactorily, as well as managing accurate message reception, logging, and transmission. A key part of the role involves special attention to guests with unique needs and ensuring VIP arrivals are communicated so they receive appropriate welcome and amenities.

The position also requires strict adherence to company policies and procedures, including reporting accidents, injuries, or unsafe working conditions, and maintaining a professional appearance and confidentiality of proprietary information. Excellence in communication, both over the phone and in-person, using clear, professional language and appropriate protocol is expected. You will play an important role in fostering positive working relationships, supporting the team in meeting common goals, and upholding quality assurance standards. The role also encourages innovation by identifying opportunities for new ideas, technologies, or processes that boost efficiency, productivity, safety, and cost savings. Physical demands include standing, sitting, or walking for extended periods and moving or handling objects up to 10 pounds.

Preferred availability includes flexible shifts, weekends, and holidays. The hourly pay range for this role is $27.76 per hour. Through joining St. Regis, you become part of an incredible global team where you can perform at your best, pursue your purpose, and grow into your best version with access to a broad range of benefits and career development opportunities supportive of you and your family's well-being.