Guest Services Coordinator

Sun Outdoors is a leading hospitality company specializing in resort management and outdoor recreational experiences. Known for their commitment to quality service and guest satisfaction, Sun Outdoors operates a network of RV resorts and campgrounds across the United States, offering guests an opportunity to connect with nature in a comfortable and friendly environment. The company values teamwork, professionalism, and guest engagement, making it a preferred workplace and travel destination for RV enthusiasts and nature lovers alike.\n\nThe role of the Guest Services Coordinator at one of Sun Outdoors' RV resorts is pivotal in ensuring a seamless and pleasant experience for every visitor and resident. This position involves handling routine office work and administrative duties essential to the daily operations of the resort. Working closely with the RV Resort Manager and other team members, the Guest Services Coordinator acts as the frontline representative of the resort, greeting guests, responding to inquiries, managing communications, and supporting sales and marketing efforts. The position offers $16 per hour and provides a dynamic work environment where attention to detail, customer service excellence, and organizational skills are paramount.\n\nAs a Guest Services Coordinator, you will be responsible for maintaining the smooth functioning of the administrative office, managing petty cash, processing payments, and overseeing essential records related to resident accounts and resort operations. You will greet and establish rapport with guests and prospective residents, addressing their comments, suggestions, and complaints with professionalism and care. Your involvement extends to assisting with guest reservations both in person and over the phone, ensuring office supplies are well-stocked, and supporting the planning and execution of resort events and activities. This multifaceted role requires excellent telephone skills, proficiency with property management systems like Yardi, and the ability to coordinate various administrative tasks efficiently.\n\nThe Guest Services Coordinator also plays a critical role in marketing and sales support by helping prepare marketing materials, referring prospective residents to the sales manager, and maintaining accurate records of approvals and prospect information. Additional duties include making collection calls for site rental payments, processing move-ins and move-outs, reviewing and coding invoices, and ensuring timely communication of resort policies and updates through newsletters and notices. This role requires a professional appearance and a positive attitude, serving as an ambassador for the resort’s customer-first philosophy.\n\nWorking at Sun Outdoors means becoming part of an industry-leading organization that offers extensive opportunities for personal and professional growth. The company is committed to rewarding employees with competitive pay, advancement opportunities, comprehensive benefits, and a collaborative work environment. Whether you are new to hospitality or bring experience, this position offers a chance to develop valuable skills in resort operations while being part of a team that prioritizes guest satisfaction and operational excellence.