Guest Services Coordinator

The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is part of the prestigious St. Regis Hotels & Resorts portfolio under Marriott International. Renowned for combining timeless glamour with vanguard spirit, St. Regis is committed to delivering exquisite guest experiences across more than 50 luxury hotels and resorts worldwide. The brand began with the original St. Regis Hotel in New York, established by John Jacob Astor IV in the early twentieth century, and has since become synonymous with bespoke, anticipatory service characterized by classic sophistication and modern sensibility. Known for its signature Butler Service, St. Regis sets the standard in luxury hospitality by ensuring every guest is treated with personalized attention and exceptional care. This emphasis on high-quality service extends to each member of the team, fostering an environment where diverse cultural backgrounds and unique talents are valued and celebrated.

The current opportunity at The St. Regis Bal Harbour Resort is a full-time, non-management position within the Rooms & Guest Services Operations category. The role primarily focuses on providing guests with comprehensive information about property amenities, services, hours of operation, and local attractions. As a key point of contact for guests, the employee is responsible for communication between guests and various departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention to promptly address any guest requests or concerns. An essential aspect of this position is ensuring guest satisfaction through diligent follow-up and responsiveness to special requests, including communicating VIP arrivals for enhanced service. The role demands professionalism, adherence to company policies and procedures, effective communication skills, and the ability to perform physical tasks such as standing, walking, and lifting objects weighing up to 10 pounds.

The St. Regis Bal Harbour Resort values associates who uphold the highest standards of personalized service and contribute to creating memorable experiences for guests. Employees are expected to maintain a clean and professional appearance, protect company assets, and demonstrate teamwork to achieve common goals. Additionally, innovation is encouraged by recommending new ideas or processes that enhance organizational efficiency, safety, or cost-effectiveness. This position offers an enriching career within a luxury hospitality environment that upholds Marriott International's commitment to equal opportunity employment and inclusive workplace culture. Employees at the resort gain exposure to an international clientele and engage with a brand renowned for its exceptional reputation in the luxury hotel industry, making it an excellent opportunity for candidates seeking to develop their careers in guest services and hospitality.