Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Benefits
Comprehensive medical coverage
Prescription coverage
Comprehensive dental plan
vision plan
Voluntary health reimbursement accounts
Dependent care reimbursement accounts
Life insurance
accidental death and dismemberment insurance
Short-Term Disability coverage
long-term disability coverage
401(k) plan with Sun matching contribution
Paid parental leave
Employee assistance program
identity theft insurance
Legal Assistance Plan
Pet insurance
Tuition Reimbursement Program
Vacation RV site discounts
Team member perks and discounts program
Paid time off including holidays, vacation, personal, sick time, bereavement, and jury duty pay
Job Description
Sun Outdoors is a prominent and rapidly growing organization within the hospitality and resort industry, specializing in providing exceptional outdoor living and vacation experiences across a variety of resorts including RV and camping destinations. As a leader in the outdoor hospitality sector, Sun Outdoors focuses on delivering memorable guest interactions, maintaining pristine resort environments, and offering comprehensive services that foster strong community connections among guests and residents alike. The company prides itself on a customer-centric approach, innovative management, and a commitment to creating enjoyable and seamless experiences for all who visit their resorts. Known for its supportive work culture and dedication to employee growth, Sun Outdoors offers competitive pay and a rewarding workplace environment in its pursuit to enhance vacation living nationwide.
The role of Guest Services Coordinator at Sun Outdoors is vital to ensuring the smooth operation and exceptional service delivery at one of our popular resorts. This position involves handling routine office and clerical tasks efficiently while serving as the welcoming face of the resort. The Guest Services Coordinator interacts extensively with current and prospective guests and residents, addressing their questions, concerns, and feedback. This role requires someone with excellent customer service skills, strong organizational abilities, and a professional demeanor, as well as proficiency in administrative and property management tasks. Responsibilities include managing the petty cash fund, processing payments and deposits, coordinating communications, assisting with reservations, maintaining office supplies, and supporting event coordination activities. Additionally, the coordinator aids in marketing efforts, manages resident move-ins and move-outs, and participates in various operational procedures to help maintain the resort's standards and customer satisfaction.
The employment type for this position typically is full-time, although there may be flexibility depending on resort needs. Compensation is competitive and designed to reflect the candidate's experience and ability to contribute to the success of the property. Joining Sun Outdoors as a Guest Services Coordinator offers an exciting opportunity for individuals interested in building a rewarding career in hospitality and property management, with ample chances for professional development, team collaboration, and exposure to the dynamic aspects of resort operations. Candidates will find a welcoming and engaging environment where their contributions are valued and their skills are honed through meaningful and diverse work assignments. As part of the Sun Outdoors family, you will be supported by comprehensive benefits and programs aimed at enhancing your personal and professional life.
The role of Guest Services Coordinator at Sun Outdoors is vital to ensuring the smooth operation and exceptional service delivery at one of our popular resorts. This position involves handling routine office and clerical tasks efficiently while serving as the welcoming face of the resort. The Guest Services Coordinator interacts extensively with current and prospective guests and residents, addressing their questions, concerns, and feedback. This role requires someone with excellent customer service skills, strong organizational abilities, and a professional demeanor, as well as proficiency in administrative and property management tasks. Responsibilities include managing the petty cash fund, processing payments and deposits, coordinating communications, assisting with reservations, maintaining office supplies, and supporting event coordination activities. Additionally, the coordinator aids in marketing efforts, manages resident move-ins and move-outs, and participates in various operational procedures to help maintain the resort's standards and customer satisfaction.
The employment type for this position typically is full-time, although there may be flexibility depending on resort needs. Compensation is competitive and designed to reflect the candidate's experience and ability to contribute to the success of the property. Joining Sun Outdoors as a Guest Services Coordinator offers an exciting opportunity for individuals interested in building a rewarding career in hospitality and property management, with ample chances for professional development, team collaboration, and exposure to the dynamic aspects of resort operations. Candidates will find a welcoming and engaging environment where their contributions are valued and their skills are honed through meaningful and diverse work assignments. As part of the Sun Outdoors family, you will be supported by comprehensive benefits and programs aimed at enhancing your personal and professional life.
Job Requirements
- High School Diploma or GED
- 2 years in administrative experience
- 6 months in previous experience using property management and/or reservation systems
- 6 months in hotel or resort front desk experience
- Strong customer service skills
- Excellent telephone skills
- Good problem solving skills
- Professional appearance
- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
- Must have a valid driver’s license
Job Qualifications
- High School Diploma or GED
- 2 years in administrative experience
- 6 months in previous experience using property management and/or reservation systems
- 6 months in hotel or resort front desk experience
- Strong customer service skills
- Excellent telephone skills
- Good problem solving skills
- Professional appearance
- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
- Must have a valid driver’s license
Job Duties
- Greets and establishes rapport with guests, current and prospective residents
- Fields resort comments, suggestions, and complaints to the RV Resort Manager
- Maintains the petty cash fund, ensuring to record expenditures in the proper accounts
- Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned
- Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi
- records in the proper accounts and issues receipts
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Assist with accepting guest reservations in person and via phone
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed
- Assist with planning and coordinating guest and resident relations events and activities within the resort
- Assist with the preparation of marketing materials
- Make collection calls for site rental payments as directed
- submit bad debt files to collections
- Process resident move-ins and move-outs
- Complete and maintain resort records, reports, and files
- Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
- Obtain approvals on prospective resident applications
- track all approvals and denials
- Assist prospective residents by checking the status of Sun Homes inventory
- review home listings, show homes, and assist with rental applications
- Review and code invoices and other payables and submit to manager approval
- Other duties as assigned
- Check guests in and out for their reservations
- Greet and establish rapport with guests, current and prospective residents
- Field resort comments, suggestions, and complaints to resort leadership
- Maintain petty cash fund
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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