Guest Services Concierge - Rotating Schedule

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Job Description

Baylor Scott & White Health is recognized as the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals, families, and communities. With a mission deeply rooted in patient-centered care, it consistently strives to deliver exceptional health services throughout Texas. The organization operates numerous hospitals, outpatient facilities, and specialty centers, making it a pivotal part of Texas' health infrastructure. Founded with a commitment to integrity and excellence in healthcare, Baylor Scott & White Health fosters an environment where every employee contributes to the greater good, reinforcing their powerful core values.

These core values emphasize serving fait... Show More

Job Requirements

High school diploma or GED equivalent
Experience in customer service or in a customer-facing role
Ability to communicate effectively with patients and visitors
Proficiency in using computers and software applications
Availability for full-time or part-time work

Job Qualifications

High school diploma or GED equivalent
Experience in customer service or in a customer-facing role
Good verbal communication and non-verbal effective listening skills
Skilled in the use of computers and related software applications
Ability to establish and maintain effective working relationships
Ability to focus on crucial patient and guest details
Ability to diffuse anger, collect information and resolve complaints

Job Duties

Greets patients, families and visitors in a friendly professional manner
Answers questions and lists local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies
Identifies and reports visitors, guests and patients needs
Resolves customer issues or escalates to supervisor, as required
Provides escorts for patients and visitors to hard-to-find hospital areas
Refers patients and visitors to services that address their needs and concerns
Maintains standards of customer service excellence
Maintains current information and materials regarding facilities, services and local restaurants and attractions
Cleans and reports the status of assigned equipment
Maintains cleanliness of the lobby and surrounding areas

Job Criteria

Experience

No experience required

Job Location

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