Job Overview
Benefits
immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals, families, and communities throughout the region. With a commitment to delivering high-quality care and fostering a supportive environment, Baylor Scott & White Health stands as a leader in the healthcare industry, offering comprehensive medical services and innovative solutions to improve patient outcomes. Their core values emphasize faithful service, continuous improvement, teamwork, and making a meaningful impact in the communities they serve. These principles guide their approach to healthcare, ensuring every patient receives compassionate and exceptional care.
As a Guest Services Concierge at Baylor Scott & White Health, you will play a vital role in ensuring that patients and guests experience outstanding customer service during their time at the hospital. This active, customer-facing position requires extensive walking, patient escorting, wheelchair assistance, and mobility throughout the hospital campus. The role involves providing hands-on assistance to patients and visitors while maintaining professionalism, empathy, and a friendly demeanor. You will be responsible for greeting patients, families, and visitors warmly, answering their questions, and providing information about local amenities such as dining, hotels, transportation options, and pharmacies. Additionally, you will identify and address the needs of visitors and effectively resolve or escalate any issues that arise.
The Guest Services Concierge acts as an important ambassador for Baylor Scott & White Health, offering escort services to help patients and visitors navigate complex hospital areas and referring them to relevant support services as needed. Maintaining high standards of customer service, keeping up-to-date informational materials, and ensuring the cleanliness of the lobby and equipment are essential functions of this role. It requires strong communication skills, the ability to manage challenging situations diplomatically, and comfort with technology for various software applications. You must be physically able to assist patients with arrivals, departures, and transportation, as well as safely maneuver wheelchairs and other equipment.
This position is ideal for candidates who are compassionate, physically active, and dedicated to making a positive difference in the patient experience. Baylor Scott & White Health provides a supportive work environment with immediate eligibility for a comprehensive benefits package including health and welfare benefits, 401(k) savings with a matching contribution, tuition reimbursement, and paid time off from day one. Join a team that values your contribution and empowers you to live well while helping others do the same.
As a Guest Services Concierge at Baylor Scott & White Health, you will play a vital role in ensuring that patients and guests experience outstanding customer service during their time at the hospital. This active, customer-facing position requires extensive walking, patient escorting, wheelchair assistance, and mobility throughout the hospital campus. The role involves providing hands-on assistance to patients and visitors while maintaining professionalism, empathy, and a friendly demeanor. You will be responsible for greeting patients, families, and visitors warmly, answering their questions, and providing information about local amenities such as dining, hotels, transportation options, and pharmacies. Additionally, you will identify and address the needs of visitors and effectively resolve or escalate any issues that arise.
The Guest Services Concierge acts as an important ambassador for Baylor Scott & White Health, offering escort services to help patients and visitors navigate complex hospital areas and referring them to relevant support services as needed. Maintaining high standards of customer service, keeping up-to-date informational materials, and ensuring the cleanliness of the lobby and equipment are essential functions of this role. It requires strong communication skills, the ability to manage challenging situations diplomatically, and comfort with technology for various software applications. You must be physically able to assist patients with arrivals, departures, and transportation, as well as safely maneuver wheelchairs and other equipment.
This position is ideal for candidates who are compassionate, physically active, and dedicated to making a positive difference in the patient experience. Baylor Scott & White Health provides a supportive work environment with immediate eligibility for a comprehensive benefits package including health and welfare benefits, 401(k) savings with a matching contribution, tuition reimbursement, and paid time off from day one. Join a team that values your contribution and empowers you to live well while helping others do the same.
Job Requirements
- High school diploma or GED equivalent
- Less than 1 year of experience
- Ability to stand and walk for extended periods
- Ability to assist patients with arrivals, departures and discharge transportation
- Ability to travel between hospital departments and clinic buildings
- Ability to push, pull and maneuver wheelchairs and equipment safely
- Ability to transport patients weighing 50 pounds or more
- Ability to respond to a fast-paced environment requiring frequent movement
Job Qualifications
- High school diploma or GED equivalent
- Less than 1 year of experience
- Strong verbal communication and listening skills
- Ability to use computers and related software applications
- Ability to establish and maintain effective working relationships
- Ability to focus on patient and guest details
- Ability to diffuse anger, collect information and resolve complaints
Job Duties
- Greet patients, families and visitors in a friendly professional manner
- Answer questions and list local amenities including dining, hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies
- Identify and report visitors, guests and patients needs
- Resolve customer issues or escalate to supervisor as required
- Provide escorts for patients and visitors to hard-to-find hospital areas
- Refer patients and visitors to services that address their needs and concerns
- Maintain standards of customer service excellence
- Maintain current information and materials regarding facilities, services and local restaurants and attractions
- Clean and report the status of assigned equipment
- Maintain cleanliness of the lobby and surrounding areas
Job Criteria
Experience
No experience required
Job Location
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