Guest Services Concierge

UPMC is a renowned healthcare provider known for its commitment to delivering high-quality medical services, compassionate care, and exceptional patient experiences. As a large and reputable hospital system, UPMC offers a supportive work environment where employees contribute to improving the health and well-being of their community. With multiple positions available, this role is designed to engage directly with patients, visitors, and guests, enhancing their overall hospital visit through guidance, information, and assistance. The positions are likely full-time or part-time roles within the hospital's patient and guest relations team, focusing on maintaining a welcoming environment and smooth operational flow throughout the facility.

The main responsibility of this role is to provide friendly and knowledgeable directions, respond to inquiries, and offer assistance to hospital visitors, patients, and guests. It involves answering and appropriately transferring incoming phone calls, handling parking payments at pay stations, and serving as the face of the hospital in patient and guest relations. Employees in this role must be approachable, empathetic, and able to handle situations calmly and professionally while representing the hospital positively.

Teamwork and communication are essential components of this position, as duties include greeting visitors, providing accurate information on hospital policies and procedures, managing visitor controls, and assisting with medical and security emergency protocols according to departmental guidelines. Furthermore, staff members will be responsible for balancing receipts, preparing daily activity reports, and maintaining the cleanliness and presentation of lobby areas. This role also includes responsibilities such as issuing courtesy parking discounts and free passes when appropriate, transporting visitors with physical assistance such as wheelchairs, and operating computers for disseminating patient information while respecting confidentiality rules.

Training and orienting new employees at the information desk is another integral part of the position, ensuring consistency and quality of service across shifts. The role requires proficiency with computers and relevant technologies, a professional demeanor, and a genuine desire to help others. Working in this role offers an excellent opportunity to be part of a dynamic hospital environment, interacting with diverse individuals, and contributing to a positive healthcare experience. UPMC is committed to equal employment opportunities and encourages applications from individuals with disabilities and veterans, emphasizing inclusive employment practices.