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Guest Services Concierge 2
Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible schedule
Job Description
Our hospital is a leading healthcare institution committed to providing exceptional care and service to patients and their families. We pride ourselves on a patient-centered approach that emphasizes compassion, respect, and clear communication. The hospital is equipped with state-of-the-art facilities and staffed by a dedicated team of healthcare professionals who work collaboratively to ensure an optimal patient experience. Known for our commitment to excellence, we continuously strive to improve our services and the overall experience of everyone who enters our doors.
The role of Guest Services Concierge 2 is integral to fostering a welcoming and supportive environment within our h... Show More
The role of Guest Services Concierge 2 is integral to fostering a welcoming and supportive environment within our h... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years of hospitality or customer service experience
- Ability to communicate effectively with diverse populations
- Proficiency with telephone and computer systems
- Ability to recognize and respond to urgent situations
- Capability to work both independently and as part of a team
- Strong organizational skills
- Willingness to participate in continuous training and improvement initiatives
Job Qualifications
- High school diploma or equivalent
- Three years of hospitality or customer service experience, preferably in a healthcare environment
- Excellent communication skills
- Ability to manage multiple tasks efficiently
- Strong interpersonal skills
- Problem-solving ability
- Knowledge of hospital layout and local resources is a plus
Job Duties
- Greet incoming patients and guests proactively to create a positive impression
- Communicate effectively with patients, families, and team members to facilitate information flow
- Use telephone consoles, computers, and resources to provide accurate information about patient locations, office hours, and other inquiries
- Answer telephone calls promptly and professionally
- Provide wayfinding services and escort guests to destinations within the hospital when appropriate
- Anticipate and address customer needs by recommending campus services and local resources
- Respond appropriately to urgent situations, including codes, by notifying leaders and resources
- Identify service recovery situations and offer solutions
- Complete zone rounding for cleanliness and deliver mail, flowers, and packages promptly
- Set up, stock, maintain, and complete daily closing duties for assigned areas
- Report maintenance and housekeeping needs and ensure timely resolution
- Maintain accurate contact information for hospital personnel and local resources
- Participate in continuous improvement programs and department meetings
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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