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Job Overview
Employment Type
Part-time
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Training opportunities
Employee Discounts
Job Description
The hiring establishment is a renowned Medical Center located in Miami, FL, recognized for its commitment to providing exceptional healthcare services to the community. This Medical Center operates as a comprehensive facility offering a wide range of medical specialties and patient-centered care with a focus on both inpatient and outpatient services. Serving a diverse patient population, the center is dedicated to delivering high-quality medical treatment while fostering a compassionate and respectful environment for patients, their families, and visitors. The Medical Center is equipped with cutting-edge technology and employs a team of expert healthcare professionals who work collaboratively to ensure optimal... Show More
Job Requirements
- High school diploma
- 1 to 3 years of related experience
- Ability to communicate effectively in both oral and written form
- Ability to handle difficult and stressful situations with critical thinking and professional composure
- Ability to understand and follow instructions
- Ability to exercise sound and independent judgment
- Knowledge and skill in use of job appropriate technology and software applications
- Bilingual preferred
- Valid license or certification as needed
- Ability to sit for extended periods, frequently stand or walk, and lift up to 20 pounds
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree strongly preferred
- 1 to 3 years of related experience
- Ability to communicate effectively in both oral and written form
- Ability to handle difficult and stressful situations with critical thinking and professional composure
- Ability to understand and follow instructions
- Ability to exercise sound and independent judgment
- Knowledge and skill in use of job appropriate technology and software applications
- Bilingual preferred
Job Duties
- Provide excellent customer service by resolving concerns or working as a liaison with other hospital employees as necessary
- Greet visitors and patients to the Medical Center
- Translate and offer visitors directions to patient rooms, clinics and offices, and other general information as needed
- Interact effectively and compassionately with patients, surgeons, families, visitors and co-workers
- Check with management and Team Leaders regarding updates, room changes, discharged patients, surgical patients and the locations where families have been accommodated based on assigned area
- Utilize JACKS / Cerner system for retrieving patient information
- Assist in transporting patients arriving for an appointment by wheelchair as needed
- Function as a receptionist for Guest Services including assisting clinical teams in registering new patients
- Act as a liaison for guests and in-office coordinator
- Coordinate the weekend and holiday calendar to ensure adequate coverage
- Maintain the log with identified family/guests for facilitating communication
- Review daily admissions of domestic and international patients and keep records
- Perform other assigned duties including providing coverage for service and referral desks
- Answer and forward all incoming calls appropriately
- Assist in setting up training classes for new hires and conduct training
- Demonstrate behaviors of service excellence and CARE values
- Perform all other related job duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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