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Guest Services Concierge 1 - Night Shift
Job Overview
Compensation
Hourly
Range $15.00 - $19.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Professional Development
Job Description
The Guest Services Concierge role is an essential position within the healthcare setting, designed to contribute significantly to a positive patient and visitor experience by offering non-medical assistance. This role is typically found in hospitals, clinics, or healthcare facilities that aim to provide compassionate, patient-centered service. The hiring establishment is dedicated to enhancing the overall care journey for patients and their families by ensuring that the environment is welcoming, supportive, and communicative, particularly at the initial point of contact.
As a Guest Services Concierge, you will be the first point of contact for all patients and visitors entering the dep... Show More
As a Guest Services Concierge, you will be the first point of contact for all patients and visitors entering the dep... Show More
Job Requirements
- High school diploma or equivalent
- Strong communication skills
- Customer service orientation
- Ability to work in a fast-paced environment
- Ability to manage difficult situations
- Basic computer skills
- Availability to work flexible hours
Job Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to handle challenging situations calmly and professionally
- Basic computer literacy
- Prior customer service experience preferred but not required
- Ability to work collaboratively within a team
- Demonstrated problem-solving skills
Job Duties
- Provide a warm and welcoming first impression to all patients and visitors
- Assist patients and visitors by answering questions and directing them appropriately
- Facilitate continuous communication with patients, families, team members and Access Care Staff
- Recognize potential crisis situations and advocate for security involvement when needed
- Act as a liaison between guests and clinical team members
- Maintain a clean and organized reception and waiting area
- Support administrative tasks as needed to improve patient flow and service delivery
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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