BEST Crowd Management logo

Guest Services - Boise State University

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $16.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Opportunities for career growth and advancement
Training and development programs
flexible scheduling options
positive and supportive work environment

Job Description

BEST Crowd Management is a leading provider of comprehensive crowd management and guest services for events and facilities. They specialize in creating safe, organized, and enjoyable experiences for event attendees through experienced and professional staffing solutions. Operating extensively across various venues, including Boise State University, BEST Crowd Management is well-known for its commitment to excellence in customer service and crowd control. As a trusted partner for event security and hospitality needs, BEST Crowd Management integrates advanced training and support to ensure that events run smoothly and safely. Their team members are valued for their professionalism, dedication, and ability to enhance the overall attendee experience.

The Guest Services Staff position at BEST Crowd Management based at Boise State University is a part-time role offering a competitive wage of $16.50 per hour. This position is ideal for individuals who enjoy working in dynamic, fast-paced environments and have a passion for delivering exceptional customer service. The role involves directly interacting with event attendees to provide a welcoming atmosphere, guidance, and assistance. Responsibilities include ensuring the event environment is clean, organized, and compliant with venue policies, supporting event setup activities, and collaborating with other event staff to facilitate smooth operations.

Guest Services Staff at BEST Crowd Management must be proactive in addressing guest inquiries and resolving issues promptly and professionally. The role also requires occasional assistance with crowd management to ensure the safety and comfort of all participants. Flexibility is key in this role, as the work schedule may include evenings, weekends, and holidays depending on the event calendar. The position is well-suited for individuals who are reliable, communicative, and have physical stamina to remain active during events.

Joining BEST Crowd Management means becoming part of a company committed to diversity, equal opportunity employment, and continuous professional development. Employees are supported through training programs designed to enhance skills and promote career growth. This guest services role provides not only the opportunity to develop valuable customer service and event management skills but also the chance to work within a supportive and inclusive organizational culture.

Overall, the Guest Services Staff role at BEST Crowd Management located at Boise State University presents an exciting opportunity for motivated individuals looking to engage with diverse groups, contribute to the success of various public events, and foster a positive environment for guests. The position emphasizes teamwork, effective communication, and a strong ethical work approach, making it a rewarding experience for team players who value service excellence in event settings.

Job Requirements

  • Be at least 18 years old
  • hold a high school diploma or equivalent
  • flexibility to work evenings, weekends, and holidays based on event schedules
  • physical stamina to stand, walk, and engage in physical activities for extended periods

Job Qualifications

  • Hold a high school diploma or equivalent
  • excellent communication and interpersonal skills to interact effectively with diverse individuals
  • strong problem-solving abilities and capacity to remain calm and professional in high-pressure situations
  • previous experience in customer service, hospitality, or event-related roles is advantageous
  • demonstrated reliability, punctuality, and a strong work ethic

Job Duties

  • Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs
  • assist with event set-up including arranging equipment, placing signage, and other tasks as assigned
  • monitor event areas to ensure cleanliness, organization, and compliance with venue policies
  • answer questions and provide information about the event, facilities, and amenities to guests
  • guide and direct guests to appropriate locations such as seating areas, restrooms, concession stands, and exits
  • address guest inquiries, complaints, or issues promptly and professionally
  • collaborate with event staff, vendors, and team members to ensure smooth event operations
  • assist with crowd management when necessary to ensure a safe and enjoyable experience for all attendees
  • adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence

Job Criteria

Experience

Mid Level (3-7 years)


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