Guest Services - Bank of America Stadium

BEST Crowd Management, a recognized leader in crowd management and event security services, is dedicated to providing exceptional security solutions for a variety of events. Operating under the umbrella of GardaWorld, BEST Crowd Management prides itself on its commitment to safety, professionalism, and excellence. The company plays a crucial role in ensuring the smooth execution of events by offering skilled security personnel who are trained to manage crowds efficiently and handle any security concerns promptly and effectively. Serving clients across different venues and occasions, BEST Crowd Management has cultivated a reputation for reliability and quality, making it a preferred choice for event organizers who prioritize safety and customer service.

The role of Guest Services at the Bank of America Stadium in Charlotte, North Carolina, offers an exciting opportunity for individuals interested in working in a dynamic and engaging environment. As a Guest Services representative, you will be part of a professional team responsible for maintaining a visible and professional presence that aligns with the standards of both the client—Bank of America Stadium—and BEST Crowd Management. This is a pivotal position where you will help create a safe and welcoming atmosphere by patrolling designated areas, monitoring access points, and conducting thorough screening processes such as bag checks and entry inspections. Your vigilance will be key in identifying and responding swiftly to any suspicious activity, security incidents, or emergencies including medical situations or disturbances.

Moreover, this position requires a collaborative approach where you will work closely with event staff, law enforcement, and emergency services to manage security efforts seamlessly. Exceptional customer service is also a core aspect of this job; you will assist attendees by answering questions, providing directions, and ensuring that their experience is positive and secure. Documentation and reporting of incidents and activities are crucial responsibilities, helping maintain accurate records that uphold the company’s high standards of professionalism and accountability.

Working at BEST Crowd Management means joining a company that values diversity, inclusion, and the professional growth of its employees. With a competitive pay rate of $15 per hour, flexible scheduling including evening, weekend, and holiday shifts based on event needs, and opportunities to advance within the company, this role not only supports your career aspirations but also offers a supportive and positive work environment. The position may require obtaining a valid security license, depending on local regulations, and mandates passing background checks and drug screenings to ensure the highest levels of integrity and safety.

If you are physically fit, possess strong observational skills, communicate effectively, and have a passion for safety and customer service, this role as Guest Services at the Bank of America Stadium is a rewarding opportunity to contribute to a vibrant event atmosphere while ensuring security and satisfaction for thousands of guests.