Guest Services - Bank of America Stadium

BEST Crowd Management, a reputable division of GardaWorld, is a premier provider of crowd management and event security services with a strong presence in Charlotte, NC. Known for its commitment to safety, professionalism, and excellence, BEST Crowd Management consistently delivers high-quality security solutions that support the seamless operation of a wide variety of events, from sporting events and concerts to large-scale public gatherings. As an extension of GardaWorld’s global security leadership, BEST Crowd Management is dedicated to maintaining order, ensuring safety, and enhancing the overall experience for attendees, clients, and stakeholders.

Joining BEST Crowd Management as a Guest Services team member at Bank of America Stadium offers a unique opportunity to be part of an energetic and professional team that takes pride in safeguarding the event environment. This role is essential in maintaining a welcoming atmosphere while securing the premises from unauthorized access and potential disturbances. The position pays $15 per hour and involves dynamic, event-driven work where attentiveness and professionalism are crucial. As a Guest Services Officer, your primary responsibility is to uphold security standards by patrolling assigned areas, monitoring access points, conducting bag checks, and reacting swiftly to any incidents. You will play a key role in protecting attendees, staff, and property while providing excellent customer service through assisting guests and sharing event information.

The role demands strong observational skills, physical stamina, and the ability to collaborate with diverse teams, including law enforcement and emergency personnel. Flexibility to work evenings, weekends, and holiday events is required to accommodate various schedules tied to event timing. The position also provides opportunities for personal and professional growth through ongoing training and advancement within the company framework. BEST Crowd Management values diversity, inclusivity, and adherence to ethical employment practices, ensuring a supportive workplace culture.

Whether you are new to security or possess prior experience in event security or law enforcement, the Guest Services role offers a meaningful career path with flexible scheduling and competitive daily or weekly pay options. Employees benefit from a positive work environment and comprehensive training that enhances skills in conflict resolution, crowd management, and emergency response. If you are looking to contribute to memorable and safe event experiences at the iconic Bank of America Stadium while working with a trusted security provider, BEST Crowd Management invites you to apply and become part of their dedicated team.