Guest Services Attendant Supervisor (Valet)

Full House Resorts is a prominent company specializing in providing exceptional hospitality services within the gaming and resort industry. Known for their commitment to superior guest experiences and operational excellence, Full House Resorts operates several casino resort properties that blend luxury accommodations, exciting gaming options, and top-tier customer service. As a growing and dynamic enterprise, the company strives to maintain a high-quality environment both for its guests and employees by fostering an inclusive and supportive workplace culture. The organization values safety, professionalism, and dedication to guest satisfaction, making it a favorable employer in the hospitality sector. This position is a full-time opportunity offering a competitive hourly wage ranging from $20 to $22 plus tips, with pay based on experience. Additionally, Full House Resorts offers an extensive benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a 401k retirement plan with match, paid time off, and additional perks such as paid transportation and tuition reimbursement. Employee housing is not provided at this time.

The role of Transportation Supervisor at Full House Resorts is pivotal to ensuring seamless valet, bell, and shuttle services for guests and employees at their resorts. As an assistant to the Transportation Manager, the Transportation Supervisor is responsible for overseeing the daily operations of the Transportation Team to deliver prompt, safe, and courteous services. This position involves supervising a team that greets guests, handles vehicle retrievals and parking, provides shuttle services, and assists with luggage handling. The supervisor is expected to enforce cleanliness standards for vehicles, ensure safe driving practices, and promote efficient staff scheduling and training. Flexibility is important as this role may require shift coverage and overtime. The Transportation Supervisor also functions as an ambassador of the resort by addressing guest inquiries, guiding guests to their rooms, managing baggage services, and always upholding the 4-star customer service standards set by the company. They must maintain awareness of safety and security conditions and communicate any concerns directly to management. Aside from operational responsibilities, this role includes supporting other departments and participating in special projects as needed.

This position demands strong leadership qualities, excellent communication skills, and a commitment to the high expectations of guest service and operational safety. Candidates should have prior experience operating passenger vehicles, a valid Colorado driver license with a clean driving record, and be at least 21 years of age. Physical stamina is required to perform tasks that include vehicle maintenance, luggage handling, and prolonged periods of standing or walking in varied weather conditions. The Transportation Supervisor will be expected to use equipment such as two-way radios, vehicles, and maintenance tools effectively. Working conditions include indoor environments with high noise levels and outdoor exposure to weather fluctuations. Overall, the Full House Resorts Transportation Supervisor is an essential figure in creating a welcoming and efficient guest transportation experience contributing directly to the resort’s reputation for excellence in hospitality.