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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Pechanga Resort Casino is a premier entertainment and hospitality destination renowned for its exceptional service and luxurious amenities. Located in Temecula, California, it offers guests a unique blend of gaming, dining, accommodations, and entertainment options, all designed to provide an unforgettable experience. The resort casino prides itself on upholding high standards of quality and excellence, as evidenced by its alignment with the Four Diamond Service Agreement which focuses on delivering top-tier guest services. With a commitment to integrity and guest satisfaction, Pechanga Resort Casino sets itself apart as a leader in the hospitality industry, continually striving to enhance its offerings... Show More
Job Requirements
- High school diploma or GED
- two years front desk supervisor experience or equivalent combination of education and experience
- ability to obtain and maintain a class A gaming license
- effective communication skills
- proficiency in industry-related software
- ability to type 30 words per minute
- strong leadership and organizational skills
- knowledge of labor laws and human resources policies
- availability to work nights, weekends, and holidays
- ability to manage multiple tasks and work with minimal supervision
Job Qualifications
- High school diploma or GED
- two years front desk supervisor experience or equivalent
- ability to read, analyze and interpret scientific, financial and legal documents
- strong verbal and written communication skills
- proficiency in Opera, Bally's CMP, Open Course, Audience View, Saflok, Movie System, and Microsoft Office applications
- typing speed of 30 wpm
- ability to work independently
- strong problem-solving skills
- leadership and team management abilities
- knowledge of labor legislation and human resources practices
- flexibility to work nights, weekends, and holidays
- ability to remain calm and alert during emergencies and heavy activity
Job Duties
- Manage, direct, and ensure high guest satisfaction in delivery of all services
- listen, respond, and resolve guest inquiries, concerns, and complaints timely through thorough investigation and positive solutions
- observe, maintain, and support staff performance fostering professional development and growth
- perform administrative duties supporting Guest Service Manager and fill in during absences or heavy workloads
- demonstrate sensitivity and respect towards guests and team members
- oversee compliance to standard operating procedures, company policies, and regulations
- assist in development and implementation of departmental goals, operations, and strategies
- remain calm and alert during emergencies and heavy hotel activity
- make decisions using logic and best business practices
- communicate effectively both verbally and in writing to provide clear direction
- observe, support, and provide feedback on staff performances
- manage staff workload, supplies, breaks, and lunches ensuring adequate staffing
- attend and conduct staff and pre-shift meetings
- manage billable services, financial statements, cash records ensuring compliance
- maintain and ensure adherence to daily tasks, schedules, and checklists
- review VIP arrivals, special events, and operational reports for accuracy
- monitor department expenses supporting budget and payroll controls
- establish and support yield management procedures with hotel and casino
- maintain favorable working relationships with other departments
- develop and improve departmental standards to maximize guest satisfaction
- research and recommend new products and services to improve operations
- monitor competitive trends and recommend future goals based on forecasts
- foster a work environment promoting professional development and growth
- protect assets by adhering to standard operating procedures and regulations
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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