Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Work Schedule
Day Shifts
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Paid time off including vacation days and holidays
sick leave
Job Description
Travel + Leisure Co. is recognized as the world's leading vacation ownership and travel membership company, operating a dynamic and expanding portfolio of resorts, travel clubs, and lifestyle travel brands. Their mission, 'We Put the World on Vacation,' embodies the commitment to inspiring travelers across the globe to create unforgettable experiences. With an emphasis on innovation and growth, the company offers its employees a stimulating and engaging work environment where daily opportunities for learning and professional development abound. The business culture promotes a passion for hospitality and a dedication to delivering exceptional guest experiences at every touchpoint.
Situated in the picturesque location of Birch Bay, Washington, Travel + Leisure Co. operates the WorldMark Birch Bay resort, offering guests premium vacation accommodations paired with quality service. The resort serves as a beacon of relaxation and adventure, attracting travelers seeking memorable getaways to this scenic coastal destination.
The Guest Services Associate position at WorldMark Birch Bay is a full-time role designed to bring warmth and efficiency to the guest experience from arrival through departure. The typical shift from 2:45 pm to 11:15 pm puts this associate in a crucial role during the resort’s busy evening hours. This position is essential in welcoming guests with a friendly demeanor, managing check-in and check-out processes, and providing comprehensive information about the resort and surrounding attractions.
In this role, associates are expected to combine excellent communication skills with a professional appearance and a can-do attitude to create a positive atmosphere for guests. Responsibilities include guiding guests through registration, issuing unit keys, and responding promptly to inquiries and concerns to ensure guests feel valued and cared for. Handling cash and credit transactions responsibly while adhering to established procedures is also a key function, along with balancing receipts and maintaining accurate financial records.
Travel + Leisure Co. places a strong emphasis on work-life balance and employee well-being, offering a robust benefits package to associates who work 30 or more hours weekly. The compensation starts at an hourly rate of $18.50, commensurate with experience and qualifications. Additional perks include paid volunteer days, a 401k plan with employer match, flexible spending accounts, and wellness programs. This supportive and inclusive work culture fosters team spirit, professional growth, and the ability to make meaningful contributions that enhance the vacation experience for thousands of guests worldwide.
Joining Travel + Leisure Co. means becoming part of a global community dedicated to hospitality with heart, inclusivity, and fun. The company welcomes candidates from diverse backgrounds and provides necessary accommodations throughout the application and hiring process. For those passionate about service and eager to build a career in the vibrant travel and hospitality industry, the Guest Services Associate role represents an excellent opportunity to grow and thrive while playing a pivotal role in creating cherished memories for vacationers.
Situated in the picturesque location of Birch Bay, Washington, Travel + Leisure Co. operates the WorldMark Birch Bay resort, offering guests premium vacation accommodations paired with quality service. The resort serves as a beacon of relaxation and adventure, attracting travelers seeking memorable getaways to this scenic coastal destination.
The Guest Services Associate position at WorldMark Birch Bay is a full-time role designed to bring warmth and efficiency to the guest experience from arrival through departure. The typical shift from 2:45 pm to 11:15 pm puts this associate in a crucial role during the resort’s busy evening hours. This position is essential in welcoming guests with a friendly demeanor, managing check-in and check-out processes, and providing comprehensive information about the resort and surrounding attractions.
In this role, associates are expected to combine excellent communication skills with a professional appearance and a can-do attitude to create a positive atmosphere for guests. Responsibilities include guiding guests through registration, issuing unit keys, and responding promptly to inquiries and concerns to ensure guests feel valued and cared for. Handling cash and credit transactions responsibly while adhering to established procedures is also a key function, along with balancing receipts and maintaining accurate financial records.
Travel + Leisure Co. places a strong emphasis on work-life balance and employee well-being, offering a robust benefits package to associates who work 30 or more hours weekly. The compensation starts at an hourly rate of $18.50, commensurate with experience and qualifications. Additional perks include paid volunteer days, a 401k plan with employer match, flexible spending accounts, and wellness programs. This supportive and inclusive work culture fosters team spirit, professional growth, and the ability to make meaningful contributions that enhance the vacation experience for thousands of guests worldwide.
Joining Travel + Leisure Co. means becoming part of a global community dedicated to hospitality with heart, inclusivity, and fun. The company welcomes candidates from diverse backgrounds and provides necessary accommodations throughout the application and hiring process. For those passionate about service and eager to build a career in the vibrant travel and hospitality industry, the Guest Services Associate role represents an excellent opportunity to grow and thrive while playing a pivotal role in creating cherished memories for vacationers.
Job Requirements
- High school diploma or equivalent
- Previous guest service or hospitality experience preferred
- Ability to work full-time hours including the 2:45 pm to 11:15 pm shift
- Professional appearance and positive attitude
- Excellent English communication skills
- Basic math and cash handling skills
- Ability to multitask and work efficiently under pressure
- Strong organizational skills
- Basic proficiency with computers and office software
Job Qualifications
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with minimal supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Strong attention to detail and organization skills
- Basic computer and office skills
Job Duties
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
Job Criteria
Experience
No experience required
Job Location
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