Guest Services Associate - WorldMark Birch Bay
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Paid time off including vacation days and holidays
sick leave
Job Description
Travel + Leisure Co. is the world’s foremost vacation ownership and travel membership company, known for its diverse and growing portfolio of resort, travel club, and lifestyle travel brands. Dedicated to putting the world on vacation, the company has built a reputation for delivering innovative and exceptional travel experiences to millions of travelers globally. Their associates are passionate about hospitality, making every day a chance to inspire vacationers and enhance their journeys by turning vacation inspiration into reality. The company embraces growth and innovation, fostering an engaging and dynamic work environment where learning and fun are integral parts of their culture. With a varied brand portfolio and commitment to service excellence, Travel + Leisure Co. continues to expand its impact in the vacation ownership and travel industry.
The Guest Services Associate role at Travel + Leisure Co. is a vital position focused on enhancing the guest experience through warm welcomes, excellent service, and attention to detail from check-in through checkout. Operating typically from 2:45 PM to 11:15 PM, this role involves being the friendly face guests see upon arrival, assisting with registration, issuing room keys, and guiding guests about the resort and nearby attractions. The associate is responsible for processing payments accurately, balancing cash, handling cashier duties, and confirming reservations for individuals and groups while providing information on room rates. This position demands strong communication skills, a positive attitude, problem-solving abilities, and the capacity to multitask in a fast-paced environment. Benefits for this role include comprehensive health and welfare plans, paid time off, and opportunities for career growth, supporting associates who work 30 or more hours weekly. Compensation generally starts at $18.50 per hour and reflects the candidate's experience and qualifications. Joining Travel + Leisure Co. means becoming part of an inclusive, supportive, and fun workplace where hospitality is paramount, and memories begin every day through exceptional service and teamwork. The company is also committed to equal opportunities and offers accommodations for applicants who need them during the recruitment process.
The Guest Services Associate role at Travel + Leisure Co. is a vital position focused on enhancing the guest experience through warm welcomes, excellent service, and attention to detail from check-in through checkout. Operating typically from 2:45 PM to 11:15 PM, this role involves being the friendly face guests see upon arrival, assisting with registration, issuing room keys, and guiding guests about the resort and nearby attractions. The associate is responsible for processing payments accurately, balancing cash, handling cashier duties, and confirming reservations for individuals and groups while providing information on room rates. This position demands strong communication skills, a positive attitude, problem-solving abilities, and the capacity to multitask in a fast-paced environment. Benefits for this role include comprehensive health and welfare plans, paid time off, and opportunities for career growth, supporting associates who work 30 or more hours weekly. Compensation generally starts at $18.50 per hour and reflects the candidate's experience and qualifications. Joining Travel + Leisure Co. means becoming part of an inclusive, supportive, and fun workplace where hospitality is paramount, and memories begin every day through exceptional service and teamwork. The company is also committed to equal opportunities and offers accommodations for applicants who need them during the recruitment process.
Job Requirements
- high school diploma or equivalent preferred
- previous customer service experience is an asset
- availability to work the 2:45 PM to 11:15 PM shift
- reliable and punctual
- ability to work weekends and holidays as needed
- basic cash handling experience
- strong interpersonal skills
- ability to stand for extended periods
Job Qualifications
- professional appearance and positive, can-do attitude
- excellent communication skills with ability to read, write, and understand English
- ability to solve problems with minimal supervision
- basic math skills and knowledge of proper cash handling procedures
- ability to multitask and work in a fast-paced environment
- strong attention to detail and organization skills
- basic computer and office skills
Job Duties
- bring smiles to guests by providing warm welcomes
- guide guests through the registration process, issue unit keys, provide information about the resort and area attractions
- process cash and credit card transactions following established procedures
- balance cash receipts, perform bucket checks, and complete other cashier responsibilities
- complete all check-out procedures and verify correct charges and credits on guest folios
- reserve and confirm reservations for individuals and/or groups
- provide guests with room rate quotes
- respond to guest inquiries and concerns promptly and thoroughly
Job Criteria
Experience
No experience required
Job Location
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