Guest Services Associate, The Gilmore Hotel Nashville

AvantStay is a leading hospitality company that specializes in providing exceptional, unique stays for group travelers. Built as a tech-enabled millennial hospitality brand, AvantStay is setting a new standard in the short-term rental (STR) industry, which is currently booming with a market value exceeding 100 billion dollars. With venture funding and rapid growth in the hospitality and real estate sectors, AvantStay focuses on delivering personalized, memorable experiences within luxury accommodations designed specifically for groups. The company integrates technology with a customer-centric approach to redefine how travelers enjoy their getaways, providing a seamless hand-in-hand service that elevates group travel experiences to new heights.

The position of Guest Services Associate at AvantStay offers an exciting opportunity to be the primary point of contact for guests at the company’s luxury hotels. This role is designed for individuals who thrive in dynamic environments and have a passion for hospitality and guest satisfaction. As a Guest Services Associate, you will be responsible for ensuring that every guest receives outstanding service from check-in to check-out. The role involves personalized guest assistance, responding promptly to guest inquiries and issues, and coordinating efficiently with various hotel departments such as housekeeping and maintenance to ensure a smooth operational flow.

Working flexible daytime and evening shifts, including weekends, the Guest Services Associate acts as the face of AvantStay’s hospitality. This position requires someone who is detail-oriented, proactive, and able to handle responsibilities with minimal supervision, especially during off-peak times such as weekends and after hours. Your duties will include managing guest requests, providing concierge services (including local recommendations and booking activities), troubleshooting minor technical and maintenance issues, and helping to keep the property welcoming and well-maintained.

This role requires the Associate to be based within a short drive or reside in the Nashville Metropolitan area, highlighting the importance of being local and accessible. AvantStay encourages candidates with a positive attitude, strong communication skills, a self-starter mentality, and a passion for hospitality to apply. Experience in technology, real estate, or hospitality is considered a plus, as is the ability to quickly learn new systems and manage multiple tasks effectively.

In summary, joining AvantStay as a Guest Services Associate means being part of a forward-thinking, innovative company that is revolutionizing group travel experiences. The company not only offers competitive hourly pay but also provides opportunities for growth, learning, and making a visible impact on the industry. This role is perfect for someone who values collaboration, independence, and delivering top-tier guest service in a vibrant, fast-paced setting.