Travel + Leisure Co. logo

Guest Services Associate - Seasonal - Las Vegas Blvd Resort

Job Overview

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Employment Type

Temporary
Full-time
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Compensation

Hourly
Range $14.25 - $17.25
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Benefits

Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program

Job Description

Travel + Leisure Co. is recognized as the world's leading vacation ownership and travel membership company, with a diverse and expanding portfolio of resort, travel club, and lifestyle travel brands. As a major player in the hospitality industry, the company is dedicated to making vacation dreams accessible and enjoyable for millions of travelers around the globe. Known for its innovation, growth, and dynamic work environment, Travel + Leisure Co. fosters a culture where associates can learn, grow, and deliver exceptional vacation experiences. The organization prioritizes an inclusive workplace where employee contributions are valued, and personal development is encouraged, making it a distinguished employer within the leisure and hospitality sector.

The Guest Services Associate - Seasonal position at Travel + Leisure Co. based in Las Vegas, Nevada, is a full-time role that places you at the forefront of delivering outstanding customer service in a bustling resort setting. Situated on Las Vegas Blvd, this central location is a hotspot for guests seeking memorable vacation experiences. The Guest Services Associate is a vital link in ensuring guests feel welcomed, informed, and supported from the moment they arrive to their departure.

This position demands a warm and engaging persona paired with excellent communication skills as you will be assisting visitors from varied backgrounds. Your responsibilities will include guiding guests through the registration process, managing unit key issuance, providing detailed information about the resort and surrounding attractions, and offering room rate quotes. You will handle financial transactions carefully, including cash and credit card processing, and ensure accurate billing during guest checkout. Furthermore, the role requires multitasking in a fast-paced environment while maintaining great attention to detail and organizational proficiency.

By joining Travel + Leisure Co. as a Guest Services Associate, you are more than just an employee; you become a crucial ambassador for the brand, directly impacting guest satisfaction and the company's reputation. You will embody hospitality with heart, contributing to the creation of enjoyable and memorable vacations. The role offers the chance to develop your customer service expertise, enhance problem-solving abilities, and gain valuable experience within the hospitality industry. Moreover, Travel + Leisure Co. provides comprehensive health and welfare benefits to associates working 30 or more hours weekly, including medical, dental, vision coverage, and more, although seasonal associates are ineligible for paid time off.

Working at Travel + Leisure Co. means being part of a supportive and inclusive global team committed to excellence and continuous improvement. This seasonal opportunity opens the door to join a respected leader in the vacation ownership and travel membership sector and to help put the world on vacation by creating exceptional guest experiences every day.

Job Requirements

  • Ability to read, write and understand English
  • Basic math skills and knowledge of proper cash handling procedures
  • Ability to multitask and work in a fast paced environment
  • Professional appearance and a positive, can-do attitude
  • Excellent communication skills
  • Ability to solve problems with minimal supervision
  • Strong attention to detail and organization skills
  • Basic computer and office skills

Job Qualifications

  • Professional appearance and a positive, can-do attitude
  • Excellent communication skills with the ability to read, write and understand English
  • Ability to solve problems with minimal supervision
  • Basic math skills and knowledge of proper cash handling procedures
  • Ability to multitask and work in a fast paced environment
  • Strong attention to detail and organization skills
  • Basic computer and office skills

Job Duties

  • Bring smiles to guests from around the world by providing warm welcomes
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions strictly following established procedures
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Provide guests with room rate quotes
  • Respond to guest inquiries and concerns as quickly and completely as possible

Job Criteria

Experience

Entry Level (1-2 years)


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