Guest Services Associate (Keyholder)

Healthy Living Market and Cafe is a vibrant and community-focused grocery store and cafe located at 129 Market St. in Williston. Known for its dedication to providing exceptional guest experiences, Healthy Living is a values-driven establishment that prides itself on fostering teamwork, collaboration, and an inclusive environment that supports curiosity and creativity. This company emphasizes building strong community relationships and cherishes the love of food and cooking. With a supportive and friendly atmosphere, the store ensures an enjoyable yet hardworking environment for all its staff members. As an employer, Healthy Living Market and Cafe takes pride in offering competitive wages ranging from $16.50 to $17.92 per hour, depending on prior experience, and flexible full-time or part-time work schedules to accommodate employees’ diverse needs.

The role of Guest Services Keyholder at Healthy Living Market and Cafe is pivotal to the daily operations of the store, especially in a bustling, high-energy setting. This position is centered around hospitality, focusing on connecting with guests, providing outstanding service, and maintaining clear, effective communication throughout the store. Guest Services team members act as the heartbeat of the store, responding promptly and professionally to all guest inquiries both in person and over the phone, managing guest returns, gift card issues, and helping ensure smooth operations at the front end. As a Keyholder, you will also be responsible for handling priority tasks such as special orders, deliveries, callbacks, and the HL2GO service, ensuring all are executed efficiently and accurately.

Moreover, the Guest Services Keyholder serves as a key point of contact for store Standard Operating Procedures (SOPs) and collaborates closely with Front End Supervisors and Assistant Store Managers to resolve guest or staff issues. This role involves a variety of tasks where creativity and initiative are encouraged, such as creating gift displays, managing charity auctions, and assisting with store events, product demos, and staff scheduling. Leadership responsibilities include performing opening and closing tasks, operating POS override functions when supervisors are absent, and supporting cashiers with their duties. The ideal candidate should exhibit thorough knowledge of the store layout to aid guests in navigation and maintain a proactive attitude towards improving the guest experience. This position offers a unique opportunity to be part of a passionate team dedicated to community and customer engagement while enjoying a wide range of employee benefits tailored to support health, financial stability, and work-life balance.