Guest Services Associate - Hourly

PAH Management is a Dallas-based hotel ownership and management company known for its portfolio of select-service hotel properties. Operating mainly under well-recognized Marriott and Hilton brands, PAH Management has established itself as a premier organization in the hospitality industry. The company is committed to fostering a culture that prioritizes its associates, aiming to become America's preferred hotel management company. With a focus on exceptional guest experiences and operational excellence, PAH consistently delivers high standards of service across its diverse portfolio. \n\nThe role of the Guest Services Associate is a vital position within the company’s Baton Rouge, LA property. This role centers on greeting guests warmly and professionally upon arrival, efficiently handling check-in and check-out processes, and serving as a knowledgeable resource to guests and visitors. The Guest Services Associate is responsible for processing payments in line with established hotel procedures, maintaining front desk organization, and ensuring that all guest interactions meet PAH Management's exacting standards of service. This position requires a candidate who thrives in a fast-paced environment, can multitask effectively, and exhibits a service-centric attitude at all times. Available work shifts may include evenings, weekends, and holidays, underscoring the need for flexibility and reliability. \n\nBeyond operational tasks, this role demands excellent communication skills, the ability to resolve guest issues with professionalism, and a consistent hospitable demeanor. The ideal candidate will have a solid foundation in customer service, preferably with previous experience in hotel or hospitality settings, and will be adept at using property management systems. PAH Management provides a competitive salary commensurate with experience along with a comprehensive benefits package that supports the health, wellness, and professional growth of its associates. This role offers an excellent opportunity to build a rewarding career within a company recognized for excellence in the hotel management industry.