Guest Services Associate - Hourly

PAH Management is a Dallas-based hotel ownership and management company that operates a portfolio of select-service properties under renowned Marriott and Hilton brands across multiple states. Known for its commitment to excellence, PAH Management fosters an associate-first culture while striving to become America's preferred hotel management company. With a focus on delivering superior guest experiences, the company invests in employee growth and offers comprehensive benefits to its team members. The organization is also an Equal Opportunity Employer, ensuring diversity and inclusion throughout its workforce. Located in Metairie, Louisiana, the company upholds rigorous standards in operational safety, security, and guest services, creating a welcoming environment for travelers and residents alike.

The Guest Services Associate role at PAH Management is pivotal in providing first-class customer service to hotel guests and owners. The primary responsibility of this position involves managing the guest check-in and check-out processes efficiently, ensuring every interaction is courteous and informative. The associate is responsible for handling payments accurately, processing both cash and credit transactions according to established hotel policies. Beyond transactional duties, the role demands a proactive approach to guest communication; this includes responding to inquiries, coordinating special service requests, and addressing guest concerns with professionalism.

This role requires an individual who can thrive in a fast-paced, dynamic environment with constant guest interaction. The Associate must demonstrate strong multitasking abilities, keen attention to detail, and an unwavering commitment to service excellence. They must be prepared to work flexible hours, including evenings, weekends, and holidays, and possess the physical stamina to remain on their feet and manage moderate lifting tasks throughout their shift.

Working as a Guest Services Associate with PAH Management means joining a team that values effective communication and teamwork. The position offers competitive pay commensurate with experience and a benefits package that includes medical, dental, and vision insurance, long-term and short-term disability coverage, a 401(k) retirement plan, life insurance options, and employee incentive programs. Additionally, associates have access to special hotel stay perks and educational reimbursement opportunities.

This role is essential for maintaining smooth front desk operations, contributing to the overall guest satisfaction and success of each property managed by PAH Management. The successful candidate will have prior experience in customer service, preferably within hospitality, and be familiar with hotel property management systems. This foundational knowledge combined with exceptional interpersonal skills helps ensure that every guest receives an outstanding experience from arrival to departure.