Guest Services Associate - Evening Shift

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, featuring a dynamic and growing portfolio of resorts, travel clubs, and lifestyle travel brands. The company is dedicated to fulfilling its mission to "put the world on vacation" by creating exceptional travel experiences for millions of customers worldwide. Known for innovation and growth, Travel + Leisure Co. offers an engaging and collaborative work environment where employees have the opportunity to learn new skills, contribute to exciting projects, and make a real impact. The company operates with hospitality at its core and consistently seeks to provide inclusive, welcoming customer service that enhances vacationers’ memories.

Currently hiring for the Guest Services Associate position at Club Wyndham Bonnet Creek Resort, located in a central location in Orlando, Florida. This is a full-time evening shift opportunity scheduled from 6pm to 2:30am. The position offers competitive pay at $17.50 per hour along with a comprehensive benefits package.

As a Guest Services Associate, you will be the friendly face that guests encounter upon arrival and throughout their stay, playing a vital role in shaping their vacation experience. Your responsibilities will include greeting guests warmly, facilitating a smooth registration process, issuing unit keys, and providing information about the resort’s amenities and nearby attractions. You will also manage cash and credit transactions accurately, following established procedures, balance cash receipts, and perform other financial duties related to guest services. Additionally, you will assist with guest check-out processes ensuring charges and credits are correctly applied, and handle reservation confirmations for individuals and groups. Strong communication skills and a positive attitude will help you address guests’ inquiries and concerns promptly, ensuring high satisfaction and repeat visits.

The role demands a professional appearance and a positive, can-do attitude, coupled with excellent English communication skills. You should be able to solve problems with minimal supervision, have basic math capabilities, multitask effectively in a fast-paced environment, and possess strong attention to detail and organizational skills. Proficiency with basic computer and office software is also required.

Working at Travel + Leisure Co. means being part of a global team where memories start with you. Employees enjoy a diverse range of health and welfare benefits including medical, dental, vision coverage, flexible spending accounts, life and accident insurance, disability coverage, and paid time off, among others. The company also supports its associates with wellness programs, legal and identity theft plans, employee assistance programs, and 401k plans with employer match subject to eligibility. Travel + Leisure Co. is an equal opportunity employer and emphasizes an inclusive workplace where all employees are valued. Reasonable accommodations are provided upon request to ensure a smooth hiring process.