Guest Services Associate (2nd Shift): Club Wyndham Smoky Mountains

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, known for its dynamic and expanding portfolio of resort, travel club, and lifestyle travel brands. Based in the beautiful Smoky Mountains region of Sevierville, Tennessee, Club Wyndham Smoky Mountains offers guests an exceptional vacation experience with a commitment to hospitality and service excellence. The company values innovation and growth, creating an engaging workplace where associates are encouraged to learn and develop their skills while contributing to a global mission of putting the world on vacation.

The Guest Services Associate (2nd Shift) role at Club Wyndham Smoky Mountains is pivotal in delivering exceptional guest experiences. This position serves as the welcoming face to guests from around the world, providing warm hospitality from the moment guests register until checkout. Associates in this role handle a variety of guest service responsibilities including guiding guests through the registration process, issuing unit keys, offering information about the resort as well as nearby attractions, and managing room rate quotes and reservation confirmations.

This role demands excellent communication skills and a positive, can-do attitude to maintain high hospitality standards. The Guest Services Associate is also responsible for handling cash and credit transactions in adherence to set procedures, balancing cash receipts, and managing checkout processes efficiently while ensuring accurate charges and credits on guest folios. This position requires strong attention to detail, organization skills, and the ability to multitask effectively in a fast-paced environment.

Club Wyndham Smoky Mountains supports its associates with a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, various life and accident insurance options, disability benefits, paid time off, parental leave, holidays, and a 401k plan with employer match. Additionally, associates benefit from employee assistance programs, wellness initiatives, legal and identity theft plans, as well as opportunities to volunteer for approved organizations.

The company prides itself on creating an inclusive environment where excellence is celebrated and the teams support each other. For those passionate about hospitality and guest service, this position offers the opportunity to build a rewarding career with a market leader in the vacation ownership industry. This is a full-time position mainly focused on the second shift, providing stable employment in a vibrant location that blends natural beauty with a thriving hospitality scene.