Guest Services Associate

Join a family owned hotel that truly appreciates its employees and fosters a warm, welcoming atmosphere where small town hospitality meets cutting-edge technology. This establishment blends the charm of a community-focused environment with seamless digital solutions to humanize travel and ensure every guest enjoys an unforgettable experience. This family-owned hotel is distinguished by its commitment to stellar service, authentic guest interactions, and a fun, relaxed work culture under fresh management that values growth and career advancement. This is not just a job but an opportunity to be part of a growing team that prioritizes employee satisfaction and advancement.

As a member of this hotel’s dedicated team, you will play a vital role in creating a welcoming, safe, and pristine environment for all guests. You will engage with guests through various channels including phone, email, text, and in person, responding promptly to their requests and ensuring their stay is comfortable and memorable. The position offers competitive pay, accessible perks like snackies and performance incentives, and exciting financial benefits such as on-demand pay through a mobile application, overtime pay on holidays, and fast direct deposit. A standout feature of this company’s benefits package is its 401k and profit sharing plan with a generous company match, underscoring the teamwork philosophy that drives company success.

The job offers a variety of rewarding responsibilities including managing daily reservations, from handling guest information to ensuring all financials are accurate. Don’t worry if you lack experience here as comprehensive training is provided to get you fully equipped. Additionally, you will help maintain spotless guest rooms and common areas ensuring they are sanitized and fully stocked. Your role also includes welcoming guests to the area by sharing insider knowledge about local attractions, restaurants, and events, enhancing their overall travel experience.

Other duties include setting up and breaking down breakfast service, maintaining inventory, inspecting rooms for quality control, reporting maintenance issues promptly, and performing any other tasks necessary to keep the hotel operating smoothly. This position requires working independently during shifts ranging from early mornings to late evenings, with flexibility for weekends, holidays, and additional shifts as needed. The ideal candidate is customer-focused, friendly, computer savvy, detail-oriented, and reliable with a strong work ethic and the ability to lift up to 25 pounds.

The hotel prides itself on an inclusive culture and equal opportunity employment policies, ensuring all team members feel respected and supported regardless of race, color, religion, age, gender, or any other protected status. This is an exceptional opportunity for those passionate about hospitality and ready to contribute to a vibrant team while enjoying competitive compensation and great benefits in a supportive environment.