Guest Services Associate

Job Overview

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Compensation

Hourly
Exact $19.00
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Benefits

Medical
Dental
Life insurance
short-term disability
long-term disability
Employee assistance program
Estate planning assistance
Identity theft assistance
Travel Assistance
COVID-19 resources
Pharmacy discount programs
Health support programs
401(k)
Vacation Time
Sick and safe time
Paid holidays
Paid birthday off
Cell phone pay
Referral Bonus Program
Employee Discounts
Commission program
Professional training library

Job Description

Go Rentals, established in 1995, is a premier vehicle rental company dedicated to serving discerning business and leisure travelers with exceptional, high-touch rental services. Over the years, the company has evolved into a renowned leader within the car rental industry, boasting extensive knowledge, expertise, and a passionate commitment to aviation and hospitality sectors. Go Rentals prides itself on delivering personalized service that exceeds expectations, utilizing a fleet of beautifully maintained vehicles and a dedicated team that goes above and beyond to make every travel experience seamless, enjoyable, convenient, and memorable. As an official Forbes Travel Guides Elite Car Rental Provider, the company upholds an elite standard of quality and professionalism.

The culture at Go Rentals emphasizes continuous growth, learning, and career advancement. With proprietary in-house training programs designed for new hires, the company ensures that every team member is well-prepared and confident in their role. The organization promotes from within and encourages active engagement with partners, guests, and colleagues to foster comprehensive professional development. Personal growth is valued alongside professional growth, creating a supportive environment where employees can thrive and build lasting, rewarding careers.

The role of Guest Service Associate at Go Rentals is ideal for individuals passionate about luxury, travel, and hospitality. The company seeks candidates who possess a hospitality-driven mindset, embody a first-class service attitude, and are comfortable engaging with high-profile guests. The role requires collaboration, creativity, and a willingness to learn in a dynamic and fun team setting. Candidates are expected to have a keen appreciation for the finer luxuries in life, a love for travel, and enthusiasm for unlimited growth and earning potential within a flourishing company.

This is a full-time position offering competitive pay and a comprehensive benefits package, including medical, dental, life insurance, disability coverage, travel assistance, retirement plans, and generous paid time off. Given the company’s exceptional reputation, continuous growth offers ample opportunities for career advancement and professional development. Go Rentals is an equal employment opportunity employer committed to fostering a diverse and inclusive workplace that respects and values every employee regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. The Guest Service Associate role represents a unique opportunity to join a respected leader in luxury car rental and become part of an organization that prioritizes quality service, employee satisfaction, and exceptional guest experiences.

Job Requirements

  • Must have a valid unrestricted driver’s license
  • Must have one to two years of driving experience and be insurable
  • Must be 21 years of age or older (not Montana or Hawaii)
  • Experience in sales and customer service
  • Excellent communication skills
  • Minimum of a high school diploma or GED equivalent
  • Must be able to speak and understand basic English

Job Qualifications

  • Minimum of a high school diploma or GED equivalent
  • Experience in sales and customer service
  • Excellent communication skills
  • Ability to speak and understand basic English
  • Comfort and professionalism in guest interactions
  • Enthusiasm for travel and luxury service
  • Experience in aviation, auto rental, guest services, or hospitality preferred
  • Willingness to travel for extended periods preferred
  • Familiarity with smartphone, tablet, and other technology preferred
  • College degree preferred

Job Duties

  • Provide exceptional hospitality and first-class service to guests
  • Engage professionally and comfortably with high-profile guests
  • Collaborate and communicate effectively with team members and partners
  • Maintain a thorough knowledge of vehicle rental policies and procedures
  • Assist guests with rental processes and travel planning
  • Uphold safety protocols and company standards
  • Participate in continuous learning and training programs

Job Criteria

Experience

No experience required


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