Guest Services Associate

Baton Rouge, LA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

basic life insurance

short-term disability insurance

long-term disability insurance

Employee assistance program

Estate planning assistance

Identity theft assistance

Travel Assistance

COVID19 resources

Pharmacy discount program

Health support programs

401(k) retirement program

Vacation time with cash out

Sick and safe accrued time off

Paid holidays

Paid birthday off

Cell phone pay

Referral Bonus Program

Employee Discounts

Auto purchase program

Commission program

Professional training library

Job Description

Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service catering to discerning business and leisure travelers. Since its inception, Go Rentals has grown into a leading car rental company, widely recognized for its extensive knowledge, experience, and passion for both aviation and hospitality industries. The company specializes in providing an extraordinary level of personalized service, maintaining an impressive fleet of beautifully cared-for vehicles and dedicating a team that strives to make every travel experience enjoyable, memorable, and convenient. As the official Forbes Travel Guides Elite Car Rental Provider, Go Rentals prides itself on upholding the highest standards within the car rental sector.

Go Rentals is not just about providing vehicles; it is about creating luxurious and seamless travel experiences for its guests and partners, including aviation, travel, and hospitality professionals. The company has cultivated a culture focused on continuous learning and development through proprietary in-house training programs for all new hires. Promoting from within, Go Rentals values personal growth as much as professional advancement, encouraging team members to interact and collaborate actively with guests, peers, and partners to enhance their skills and career opportunities.

The available position is for a full-time Guest Service Associate eager to join a luxury-oriented, hospitality-driven team. The ideal candidate thrives on delivering five-star service to high-profile guests and is ready to engage in a professional, friendly work environment centered on collaboration and continuous growth. This role offers excellent earning potential, career advancement opportunities, and the chance to work for a company with a strong reputation and a robust growth trajectory. At Go Rentals, employees enjoy meaningful work that combines their love for travel, luxury, and hospitality while benefiting from comprehensive training, competitive pay, and a wide range of company benefits designed to support health, wellbeing, and professional development. This role is perfect for individuals who value personal growth, have a passion for customer service excellence, and seek to be part of a dynamic team dedicated to delivering top-tier service in the luxury car rental industry.

Job Requirements

Must have a valid unrestricted driver’s license
Must have one to two years of driving experience and be insurable
Must be 21 years of age or older (not Montana or Hawaii)
Experience in sales and customer service
Excellent communication skills
Minimum of a high school diploma or GED equivalent
Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and hotel partners, and leads, follow verbal and written instructions, and understand safety protocols

Job Qualifications

Minimum of a high school diploma or GED equivalent
Experience in sales and customer service
Excellent communication skills
Valid unrestricted driver’s license
One to two years of driving experience
Ability to speak and understand basic English
Experience in aviation, auto rental, guest services, or hospitality preferred
Willingness to travel for extended periods preferred
Technology savvy with smartphones and tablets preferred
College degree preferred

Job Duties

Greet and assist guests with a professional and hospitable demeanor
Manage vehicle rental transactions accurately and efficiently
Provide detailed information about vehicle options and rental policies
Collaborate with team members and partners to ensure seamless guest experiences
Address and resolve guest concerns promptly and effectively
Maintain cleanliness and organization of the rental facility and vehicles
Participate in training programs and contribute to continuous improvement initiatives