Guest Services Associate

Boise, ID, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
Basic employee life/AD&D insurance
short-term disability insurance
long-term disability insurance
Employee assistance program
Estate planning assistance
Identity theft assistance
Travel Assistance
COVID19 resources
Pharmacy discount programs
Health support programs
401(k) retirement program
Vacation Time
Sick and safe accrued time off
Paid holidays
Paid birthday off
Cell phone pay
Referral Bonus Program
Employee Discounts
Wholesale auto purchase program
Perks@work program
Commission program
Access to online professional career training

Job Description

Go Rentals is a distinguished car rental service company established in 1995 to provide high-touch, quality vehicle rental solutions tailored for discerning business and leisure travelers. With decades of expertise, Go Rentals has evolved into a leader in the vehicle rental industry, especially renowned for its deep knowledge and passion within the aviation and hospitality sectors. The company prides itself on delivering an extraordinary level of personalized service along with maintaining a fleet of beautifully kept vehicles. This reputation for excellence has solidified Go Rentals as the official Forbes Travel Guides Elite Car Rental Provider, highlighting its commitment to superior guest experience and quality service.

At Go Rentals, the focus extends beyond mere vehicle rentals to creating a seamless, memorable, and convenient travel experience for its guests. Their dedicated team consistently goes above and beyond conventional expectations, making the company a trusted partner for guests, aviation professionals, travel experts, and hospitality partners alike. The culture at Go Rentals emphasizes growth, advancement, and continuous learning. All new hires benefit from proprietary in-house training designed to foster development from the outset. Promotion from within the organization is highly encouraged, supporting team members in building meaningful relationships with partners, guests, and co-workers, thus enhancing both their personal and professional journeys.

The role of Guest Service Associate at Go Rentals is ideal for those who thrive in luxury hospitality environments and are eager to embrace first-class service. Candidates looking for a dynamic workplace where they can collaborate with a fun, driven, and supportive team will find this position rewarding. The Guest Service Associate will engage closely with high-profile guests, delivering personalized service that exemplifies the company’s commitment to excellence. This position is designed for individuals who love to travel, appreciate finer luxuries, and are motivated by opportunities for career growth and enhanced earning potential.

The company seeks candidates who are hospitality-minded, professional, and eager to learn and innovate. With Go Rentals experiencing exceptional growth, this is an excellent opportunity for someone seeking long-term employment with ample room to advance, competitive pay, and a comprehensive benefits package. Go Rentals is committed to a diverse and inclusive work environment, providing equal employment opportunities without discrimination. Joining the Go Rentals team means becoming part of a culture that values curiosity, personal development, and delivering an unrivaled guest experience in the luxury car rental market.

Job Requirements

  • Valid unrestricted driver’s license
  • One to two years of driving experience and insurable
  • Must be 21 years of age or older (except Montana and Hawaii)
  • Experience in sales and customer service
  • Excellent communication skills
  • Minimum of a high school diploma or GED equivalent
  • Ability to speak and understand basic English sufficient to communicate with management, team members, partners, and leads
  • Must adhere to safety protocols and company policies

Job Qualifications

  • Minimum of a high school diploma or GED equivalent
  • Experience in sales and customer service
  • Excellent communication skills
  • Valid unrestricted driver’s license
  • One to two years of driving experience
  • Ability to speak and understand basic English
  • Experience in aviation, auto rental, guest services, or hospitality preferred
  • Willingness to travel for extended periods preferred
  • Smartphone and technology savvy preferred
  • College degree preferred

Job Duties

  • Provide exceptional customer service to high-profile guests
  • Assist guests with vehicle rental processes including reservations and returns
  • Maintain a professional and welcoming demeanor
  • Collaborate with team members to ensure smooth operations
  • Follow safety protocols and company policies
  • Communicate effectively with management, partners, and guests
  • Participate in ongoing training and development programs

Job Criteria

Experience

Mid Level (3-7 years)


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