Guest Services Associate

Dayton, OH, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $20.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
Life insurance
short-term disability
long-term disability
Employee assistance program
Estate planning assistance
Identity theft assistance
Travel Assistance
Pharmacy discount programs
Health support programs
401(k) retirement program
Vacation leave
sick leave
Paid holidays
paid birthday leave
Cell phone pay
Referral Bonus
Employee Discounts
Commission program
Professional training courses

Job Description

Go Rentals is a premier vehicle rental service company established in 1995 with a clear mission to provide high-touch, quality car rental experiences tailored specifically for discerning business and leisure travelers. With a rich history spanning nearly three decades, Go Rentals has evolved into a leading name in the car rental industry, distinguishing itself through its unmatched expertise, deep passion for both aviation and hospitality, and steadfast commitment to delivering personalized service. Through the years, the company has built an extraordinary reputation, becoming the official Forbes Travel Guides Elite Car Rental Provider, a testament to its industry-leading standards and customer satisfaction. The company places a strong emphasis on maintaining a fleet of beautifully maintained vehicles and employing a dedicated team that consistently goes above and beyond to ensure travelers enjoy a convenient, memorable, and truly first-class travel experience.

Go Rentals is not just a service provider but a dynamic employer that prioritizes the growth and development of its team members. The company fosters a culture of curiosity and continuous learning, underscored by its proprietary in-house training programs designed to equip new hires with essential skills and knowledge. Promoting from within is a core value at Go Rentals, offering employees clear paths for career advancement. The team is encouraged to forge active collaborations with partners, guests, and peers, enriching their professional journey while contributing to the company’s success. Personal growth is valued alongside professional development, creating a supportive environment where each individual's potential can be fully realized.

The role of a Guest Service Associate at Go Rentals is pivotal in delivering the luxury experience that the brand promises to its clientele. The ideal candidate is hospitality-minded, exceptionally service-oriented, and comfortable working with high-profile guests. This position demands a professional demeanor combined with a passion for creating memorable moments for travelers who appreciate the finer luxuries in life. As a Guest Service Associate, you'll be joining a fun, collaborative team where creativity and initiative are highly encouraged. The work environment is marked by limitless growth and earning potential, making it an exciting opportunity for those who thrive in luxury service settings and seek long-term career stability.

Go Rentals offers full-time employees an extensive benefits package that underscores its commitment to employee well-being and satisfaction. Benefits include medical, dental, and vision coverage fully paid by the employer, life and disability insurance, employee assistance programs, estate planning assistance, identity theft protection, and travel support services, among others. The company also offers a generous paid time off policy with vacation accrual, sick leave, paid holidays, and paid birthday leave. Additional perks include cell phone allowances, referral bonuses, employee discounts on car rentals and vehicle purchases, a comprehensive retirement program, and exclusive access to hundreds of online professional training courses.

This is more than just a job; it’s an opportunity to join a company that values excellence, encourages growth, and is passionate about delivering superior experiences both to its guests and its employees. If you are enthusiastic about luxury, driven by service excellence, and eager to advance your career in a reputable and thriving organization, Go Rentals invites you to come grow with them.

Job Requirements

  • Valid unrestricted driver's license
  • One to two years of driving experience and insurable
  • At least 21 years of age (except Montana or Hawaii)
  • Experience in sales and customer service
  • Excellent communication skills
  • Minimum high school diploma or GED equivalent
  • Ability to speak and understand basic English sufficient to communicate effectively

Job Qualifications

  • Minimum high school diploma or GED equivalent
  • One to two years of driving experience with a valid unrestricted driver's license
  • Experience in sales and customer service
  • Excellent communication skills
  • Ability to speak and understand basic English
  • Experience in aviation, auto rental, guest services, or hospitality preferred
  • College degree is a plus
  • Technology savvy with smartphone or tablet use

Job Duties

  • Provide exceptional customer service to guests
  • Handle reservations and vehicle rentals efficiently
  • Maintain presentation and cleanliness of rental vehicles
  • Manage communication with high-profile guests professionally
  • Collaborate with team members to ensure smooth operations
  • Assist with customer inquiries and resolve issues promptly
  • Support administrative tasks related to rental transactions

Job Criteria

Experience

Mid Level (3-7 years)


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