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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Discounted stays
Discounted food and beverage
Recreational staff days
Career growth opportunities
supportive work environment
Job Description
Higgins Beach Inn is a historic and charming beach hotel located in Scarborough, Maine, just a short distance from the pristine and sandy Higgins Beach. Established in 1922, this iconic inn has become a beloved destination for both locals and travelers seeking a quintessential Maine coastal experience. The inn’s proximity to a popular surfing spot solidifies its reputation as a premier surfing destination in the region, attracting guests who enjoy the ocean’s waves and the serene beach environment. The inn operates seasonally, from mid-May through October, offering guests an inviting blend of relaxation and adventure during the warmer months. The... Show More
Job Requirements
- Must be eligible to work in the United States
- Must be at least 18 years of age
- Ability to communicate effectively in English both orally and in writing
- Ability to work under pressure and meet deadlines
- Active listening and observation skills
- Ability to understand verbal and written directions and safety signage
- Physical ability for frequent walking, bending, lifting up to 50 pounds, and repetitive hand movements
- Flexibility to work varied schedule including early mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Basic computer skills including Microsoft Word and Excel
- Ability to work as part of a team
- Strong customer service orientation
- Experience in hospitality is a plus but not required
Job Duties
- Maintain a neat and professional appearance in accordance with property standards
- Welcome and acknowledge each guest with a smile, eye contact, and friendly verbal greeting
- Register and orient arriving guests according to property standards
- Be knowledgeable about the property, its programs, amenities, and experiences
- Answer telephone calls with a pleasant demeanor, listening carefully to caller requests and taking notes as needed
- Serve as concierge, sharing knowledge of the area and suggesting activities, dining options, and transportation assistance
- Manage and resolve guest complaints and compliments professionally, maintaining composure under pressure
- Maintain accurate guest accounts, process check-outs, and handle payments efficiently
- Perform light housekeeping duties to ensure appearance of front desk and lobby areas
- Protect the assets of the property and respect confidentiality of front desk correspondence and transactions
Job Criteria
Experience
No experience required
Job Location
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