Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Discounted stays
Discounted food and beverage
Recreational staff days
Career growth opportunities
supportive work environment
Job Description
Higgins Beach Inn is a historic and charming beach hotel located in Scarborough, Maine, just a short distance from the pristine and sandy Higgins Beach. Established in 1922, this iconic inn has become a beloved destination for both locals and travelers seeking a quintessential Maine coastal experience. The inn’s proximity to a popular surfing spot solidifies its reputation as a premier surfing destination in the region, attracting guests who enjoy the ocean’s waves and the serene beach environment. The inn operates seasonally, from mid-May through October, offering guests an inviting blend of relaxation and adventure during the warmer months. The onsite dining option, Shade: The Eatery at Higgins Beach Inn, provides nightly dinner service, enhancing guests’ stay with fresh, local cuisine in a welcoming atmosphere.
The inn is a part of the Migis Hotel Group, a company that values its employees as its greatest asset. At Migis Hotel Group, career growth is more than a promise; it is a reality. Many members of the leadership and management team began in entry-level positions and now mentor the new generation of hospitality professionals. This supportive work environment is designed to foster professional development and personal well-being. Employees enjoy benefits such as meaningful company-sponsored perks, property discounts, and recreational staff days that contribute to a balanced lifestyle.
The Guest Services Associate position at Higgins Beach Inn offers a unique opportunity to be part of a small, dedicated team that delivers 5-star hospitality with a laid-back beach vibe. This role is available for both full-time and part-time employment and comes with an hourly compensation ranging between $18 and $20. It is an excellent position for those seeking hands-on experience in inn operations and guest services, making it ideal for both seasoned hospitality workers and those new to the field. The role is seasonal, beginning in May 2026 and continuing through October.
Guest Services Associates play a crucial role in shaping the first and lasting impressions of guests. This position requires exceptional customer service skills, attention to detail, and the ability to handle multiple responsibilities efficiently. The role includes greeting guests, managing reservations and financial transactions, addressing guest requests and complaints promptly and professionally, and ensuring that guests receive personalized and memorable service throughout their stay. The position also involves coordinating with other departments to meet guest needs and maintain smooth operations.
The job demands a professional appearance and demeanor, strong communication capabilities, and proficiency with property management systems and basic office software such as Microsoft Word and Excel. Associates serve as informal concierges by providing local recommendations and assistance with transportation and activities, creating a welcoming and helpful environment for all visitors. Physical requirements include the ability to lift and carry up to 50 pounds and the capacity for repetitive hand movements and vertical mobility throughout the shift. Overall, this role offers a vibrant, dynamic work experience in a beautiful coastal setting, making it an attractive opportunity for anyone interested in the hospitality industry and eager to contribute to a team-oriented, guest-focused environment.
The inn is a part of the Migis Hotel Group, a company that values its employees as its greatest asset. At Migis Hotel Group, career growth is more than a promise; it is a reality. Many members of the leadership and management team began in entry-level positions and now mentor the new generation of hospitality professionals. This supportive work environment is designed to foster professional development and personal well-being. Employees enjoy benefits such as meaningful company-sponsored perks, property discounts, and recreational staff days that contribute to a balanced lifestyle.
The Guest Services Associate position at Higgins Beach Inn offers a unique opportunity to be part of a small, dedicated team that delivers 5-star hospitality with a laid-back beach vibe. This role is available for both full-time and part-time employment and comes with an hourly compensation ranging between $18 and $20. It is an excellent position for those seeking hands-on experience in inn operations and guest services, making it ideal for both seasoned hospitality workers and those new to the field. The role is seasonal, beginning in May 2026 and continuing through October.
Guest Services Associates play a crucial role in shaping the first and lasting impressions of guests. This position requires exceptional customer service skills, attention to detail, and the ability to handle multiple responsibilities efficiently. The role includes greeting guests, managing reservations and financial transactions, addressing guest requests and complaints promptly and professionally, and ensuring that guests receive personalized and memorable service throughout their stay. The position also involves coordinating with other departments to meet guest needs and maintain smooth operations.
The job demands a professional appearance and demeanor, strong communication capabilities, and proficiency with property management systems and basic office software such as Microsoft Word and Excel. Associates serve as informal concierges by providing local recommendations and assistance with transportation and activities, creating a welcoming and helpful environment for all visitors. Physical requirements include the ability to lift and carry up to 50 pounds and the capacity for repetitive hand movements and vertical mobility throughout the shift. Overall, this role offers a vibrant, dynamic work experience in a beautiful coastal setting, making it an attractive opportunity for anyone interested in the hospitality industry and eager to contribute to a team-oriented, guest-focused environment.
Job Requirements
- Must be eligible to work in the United States
- Must be at least 18 years of age
- Ability to communicate effectively in English both orally and in writing
- Ability to work under pressure and meet deadlines
- Active listening and observation skills
- Ability to understand verbal and written directions and safety signage
- Physical ability for frequent walking, bending, lifting up to 50 pounds, and repetitive hand movements
- Flexibility to work varied schedule including early mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Basic computer skills including Microsoft Word and Excel
- Ability to work as part of a team
- Strong customer service orientation
- Experience in hospitality is a plus but not required
Job Duties
- Maintain a neat and professional appearance in accordance with property standards
- Welcome and acknowledge each guest with a smile, eye contact, and friendly verbal greeting
- Register and orient arriving guests according to property standards
- Be knowledgeable about the property, its programs, amenities, and experiences
- Answer telephone calls with a pleasant demeanor, listening carefully to caller requests and taking notes as needed
- Serve as concierge, sharing knowledge of the area and suggesting activities, dining options, and transportation assistance
- Manage and resolve guest complaints and compliments professionally, maintaining composure under pressure
- Maintain accurate guest accounts, process check-outs, and handle payments efficiently
- Perform light housekeeping duties to ensure appearance of front desk and lobby areas
- Protect the assets of the property and respect confidentiality of front desk correspondence and transactions
Job Criteria
Experience
No experience required
Job Location
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