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Guest Services Assistant/Health Screener; 0.5 FTE, PM Shift
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $21.75
Work Schedule
Standard Hours
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Vision Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Tuition Reimbursement
Adoption assistance
Job Description
UnityPoint Health is a highly respected healthcare organization known for providing exceptional medical services and fostering a supportive work environment. It has been recognized multiple times as a Top Place to Work in Healthcare by Becker's Healthcare, underscoring its commitment to employee satisfaction and professional growth. UnityPoint Health offers a comprehensive Total Rewards program that prioritizes the needs and priorities of its workforce across all life stages. This includes benefits such as paid time off, parental leave, 401K matching, employee recognition programs, dental, health and vision insurance, paid holidays, disability coverage, pet insurance, tuition reimbursement, and adoption assistance. The organization... Show More
Job Requirements
- High school diploma or GED
- Two years of post-high school experience in a fast-paced office, reception, healthcare, or customer service field
- Proficiency in MS Office Suite such as Excel, Word, and Outlook
- Strong computer and typing skills
- Strong math skills with ability to handle money accurately
- Ability to provide friendly and professional customer service
- Capability to follow health screening protocols and maintain safety standards
Job Qualifications
- High school diploma or GED
- Two years of experience in office, reception, healthcare, or customer service settings
- Strong computer skills including MS Office Suite especially Excel, Word, and Outlook
- Ability to work with money and dispense change accurately
- Preferred experience with EPIC scheduling
- Prior cash handling experience
- Public Notary certification is advantageous
- Knowledge of medical terminology and hospitality services
- Familiarity with hospital departments and functions
- Previous receptionist, administrative, or clerical experience preferred
Job Duties
- Greet and provide exceptional assistance to patients and visitors
- Conduct health screenings according to organizational and CDC guidelines
- Manage visitor access and support patient flow in hospital lobbies and clinics
- Schedule contracted interpreters and coordinate related services
- Handle cash reconciliation, cash handling, and external transportation billing
- Maintain lost and found items and provide concierge services
- Assist with directions, wayfinding, transportation, and guest lodging inquiries
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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