Guest Services Assistant/Health Screener; 0.0 FTE, All Shifts

UnityPoint Health is a leading healthcare organization dedicated to providing exceptional care and service to the communities it serves. Renowned for its commitment to quality, innovation, and compassionate care, UnityPoint Health combines clinical excellence with comprehensive support services. The organization has earned recognition as a Top Place to Work in Healthcare, reflecting its dedication to fostering a positive, inclusive, and thriving work environment for its employees. With a strong emphasis on teamwork and community engagement, UnityPoint Health strives to deliver holistic healthcare experiences that improve the health and wellbeing of patients and their families. The organization offers a wide range of healthcare services at various facilities, including hospitals, clinics, and specialty care centers, ensuring accessible and patient-centered care across multiple states.

The role of Guest Services Assistant (GSA) at UnityPoint Health serves as the vital first point of contact for all patients, families, visitors, physicians, affiliates, students, clergy, and employees. Acting as the front door Ambassador, the GSA exemplifies exceptional customer service and hospitality by addressing a broad spectrum of needs such as information dissemination, health screening, visitor management, directions and wayfinding, concierge services, transportation coordination, and guest lodging assistance. This position may focus primarily on either the Guest Services Desk or the Information/Greeter/Health Screening Desk but is expected to provide cross-support to ensure operational needs are met effectively. The role requires a welcoming personality and the ability to engage positively with diverse populations, contributing to a safe and comfortable environment within hospital lobbies and clinic areas.

Guest Services Assistants coordinate the scheduling of contracted interpreters, handle cash reconciliation and cash management tasks, manage external transportation billing and cash posting, and oversee the Lost and Found inventory. They are also responsible for conducting health and wellness screenings in alignment with organizational protocols and CDC guidelines, which support the safe entry of patients, visitors, and staff into healthcare facilities. By screening for health and safety criteria, GSAs help UnityPoint Health maintain a secure and healthy environment. The position demands adaptability, attention to detail, and strong interpersonal skills, as GSAs frequently interact with hospital staff and the public, ensuring a seamless and respectful experience for all. Additionally, the role entails some administrative duties, including utilizing MS Office Suite for reporting and communication purposes.

UnityPoint Health supports its employees with a comprehensive Total Rewards program that includes competitive salary packages and a variety of benefits tailored to different life stages and needs. Employees enjoy paid time off, parental leave, 401K matching, employee recognition programs, extensive medical, dental and vision insurance, paid holidays, short and long-term disability coverage, tuition reimbursement, adoption assistance, and even pet insurance. The work culture is deeply rooted in the values of respect, inclusion, and professional development, positioning UnityPoint Health as an employer of choice for those seeking meaningful healthcare careers. Collaborations with regional health organizations allow UnityPoint Health team members to contribute to and benefit from shared expertise and resources, enhancing the quality of community healthcare delivery. Joining UnityPoint Health as a Guest Services Assistant means becoming part of a dynamic team dedicated to making a positive impact through outstanding service and compassionate care.