Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,600.00 - $49,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible work schedule
Job Description
Westin Woodlands is a prestigious luxury hotel renowned for its exceptional guest service and commitment to creating memorable experiences. As part of the global Westin brand known for wellness and restoration, Westin Woodlands offers a sophisticated atmosphere, premium amenities, and distinctive hospitality services that cater to both business and leisure travelers. Located in a vibrant area, this hotel is recognized as a Four Diamond quality establishment, embodying Westin's mission to enhance the wellbeing of guests through exceptional service and comfortable accommodations. Dedicated to fostering a welcoming environment for both guests and staff, Westin Woodlands maintains high standards in all aspects... Show More
Job Requirements
- minimum of one-year supervisory experience in a high-volume setting preferred
- previous hospitality experience in a four diamond quality organization preferred
- previous experience with windows, office, and property management systems highly desirable
- must be able to understand, speak, read, and write in the basic English language
- ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
- demonstrate ability to compute basic arithmetic
- must be available to work varied shifts and flexible schedules including nights, weekends, and holidays
- understand luxury guest services and manners both verbal and attire
Job Qualifications
- minimum of one-year supervisory experience in a high-volume setting preferred
- previous hospitality experience in a four diamond quality organization preferred
- previous experience with windows, office, and property management systems highly desirable
- must be able to understand, speak, read, and write in the basic English language
- ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
- demonstrate ability to compute basic arithmetic
- must be available to work varied shifts and flexible schedules including nights, weekends, and holidays
- understand luxury guest services and manners both verbal and attire
Job Duties
- assist with the day-to-day management of the front office operations
- demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high-guest impact areas
- be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
- implement tracking system for keys and vehicles at the valet station, reducing instances of lost or misplaced items
- manage the daily operations of a busy valet service for optimal efficiency and customer satisfaction
- promote and successfully track departmental and organizational initiatives e.g., upselling programs, CoralTree Delivers Program
- maintain and successfully execute departmental and hotel policies including relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy
- instill a calm, organized approach when interacting in stressful situations
- approach internal and external guest opportunities with a sense of heartfelt care and urgency, provide prompt follow-up to ensure 100 percent guest satisfaction
- ensure that sufficient staffing is present to meet the daily business demands
- maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
- foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
- assist the Director of Front Office to recruit, hire, train, and successfully support and manage the talent of all new and existing team members for the related department
Job Location
Loading...
You may be also interested in:
Similar Jobs