Guest Services Assistant Manager

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, offering a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. With its headquarters located in Nashville, Tennessee, the company is dedicated to inspiring millions to experience the joy and relaxation of vacations worldwide. Travel + Leisure Co. is committed to innovation and growth, creating an engaging and rewarding environment for its employees. The company fosters a culture of teamwork, continuous improvement, and exceptional customer service, positioning itself as a leader in the hospitality industry. The role of Guest Services Assistant Manager is situated in a central location in Nashville, Tennessee, providing an opportunity to work with a leading company in the hospitality and vacation ownership sector. This full-time position offers a comprehensive benefits package and a collaborative environment where employees are encouraged to develop their skills and advance their careers.

The Guest Services Assistant Manager plays a critical role in ensuring the highest levels of guest satisfaction and operational efficiency at the resort. This position is responsible for creating a positive team environment, leading front and back of house operations during scheduled shifts, and ensuring compliance with the company’s "Count On Me" service standards. The Assistant Manager oversees daily activities such as guest check-in and check-out, maintaining room inventory accuracy, and providing concierge services to guests and owners. Additionally, this role involves supporting the site’s sales team by offering qualified tours, directly contributing to marketing goals and tour penetration targets. The position requires constant communication and coordination with various departments to optimize the guest experience, maintain operational flow, and address any issues promptly and effectively.

As a key leadership figure, the Guest Services Assistant Manager motivates the team to deliver exceptional service, anticipate guest needs, and exceed expectations. Responsibilities include planning short-term front and back of house operations, ensuring completion of daily checklists, administering schedule adjustments, and managing guest payments and billing. Exceptional interpersonal skills, the ability to work under pressure, and strong communication abilities are essential for success in this role. Experience in hospitality or hotel environments, preferably with vacation ownership, is highly valued. The Assistant Manager is expected to foster a culture of empowerment and ownership among associates, driving continuous improvement and guest satisfaction. Travel + Leisure Co. prides itself on providing comprehensive health and welfare benefits, including medical, dental, vision coverage, life and accident insurance, disability benefits, paid time off, parental leave, 401k with employer match, and wellness programs. This role not only supports employees' professional growth but also emphasizes a supportive and inclusive workplace where hospitality and memorable guest experiences are a priority.