Guest Services Assistant

Maryville College is a nationally ranked institution of higher learning located in Maryville, Tennessee. As one of America's oldest colleges, it boasts a rich history spanning over 200 years, committed to preparing students to be responsible citizens and gifted leaders. Nestled between the Great Smoky Mountains National Park and the city of Knoxville, the college offers a unique blend of rural charm and urban accessibility. Maryville College's academic programs are widely recognized for their rigor and emphasize career readiness along with intellectual and personal growth. The community nurtures a culture where education is seen as a lifelong journey, and students are encouraged to engage with diverse ideas and communities, preparing them for meaningful careers and impactful lives. The college's founding Presbyterian values of scholarship, respect, and integrity are deeply embedded in its mission to cultivate truth-seeking, justice-oriented, and creative individuals.

The Clayton Center for the Arts at Maryville College seeks a Guest Services Assistant to join their team on a part-time basis. This 12-month position entails working 20 to 25 hours each week with a schedule that varies depending on events, including evenings and weekends. The starting pay rate for this role is $15.00 per hour, placing it in pay grade 1S. The Guest Services Assistant plays a crucial role as the public face of the Clayton Center, serving as the concierge during performances, exhibitions, and other events. This role demands excellent interpersonal skills and a strong customer service orientation to ensure that every patron experiences a welcoming, accessible, and positive visit. Responsibilities include greeting guests, providing accurate information about events and facility amenities, assisting with ticketing and seating, supporting special guest and donor experiences, and maintaining the clean and organized appearance of public spaces.

Beyond operational tasks, the Guest Services Assistant also acts as a key support figure during events by coordinating with box office staff, house management, and technical teams to facilitate seamless event execution. They must be prepared to respond calmly and efficiently to any patron concerns or emergencies, always upholding the College's core values. While no specific licenses or certifications are required, having an ABC permit or CPR/First Aid certification is preferred. The physical demands include standing and walking for extended periods during events and occasionally lifting items weighing up to 25-35 pounds. Working in a dynamic, fast-paced theatre environment requires flexibility, reliability, and a professional demeanor.

Maryville College offers this position within a supportive and collaborative community that values professional excellence and personal well-being. Employees benefit from a comprehensive package including medical, dental, and vision coverage, generous paid time off, employer-matched retirement plans, and tuition benefits for employees and their families. Joining Maryville College means becoming part of a mission-driven institution that challenges its members to pursue wisdom, justice, and service to the broader world while providing the resources and environment necessary for professional growth and personal fulfillment.