Guest Services and Sales

Cracker Barrel is a beloved American restaurant and retail chain known for its unique blend of Southern homestyle cooking, charming country store shopping, and genuine hospitality. Established in 1969, Cracker Barrel has grown into a national icon with more than 70,000 team members across the United States. The company is dedicated to creating a warm and welcoming environment where guests not only enjoy hearty meals but also find a place to reconnect and feel at home. With a strong commitment to its roots and traditions, Cracker Barrel is more than just a restaurant; it is a community gathering spot that values friendship, comfort, and outstanding customer service.

The role of Guest Service and Sales team member at Cracker Barrel is integral to maintaining the company’s reputation for exceptional hospitality. In this position, team members are often the first point of contact for guests, greeting them with a warm smile and ensuring their visit is pleasurable from start to finish. Whether seating families for dinner, assisting customers in finding the perfect gift in the retail store, or ensuring shelves are fully stocked with popular items, the Guest Service and Sales team member plays a vital role in creating seamless and memorable experiences.

This position emphasizes the importance of teamwork, friendliness, and a positive attitude. Team members are encouraged to bring a genuine, warm demeanor to every interaction, making guests feel valued and cared for. Experience is not a prerequisite as Cracker Barrel provides comprehensive training programs, including their industry-leading PAR training, to equip employees with the skills needed to succeed. Furthermore, the company offers competitive pay coupled with same-day pay access, providing financial flexibility for employees.

Employment at Cracker Barrel comes with many benefits designed to support team members both professionally and personally. Health insurance eligibility begins from the very first day of employment for both full-time and part-time staff, and employees have access to paid vacation time and an Employee Assistance Program to support their well-being. Growth and career development opportunities start immediately, with possibilities for advancement and financial growth through their 401k plan with company matching contributions starting at 90 days and an Employee Stock Purchase Program. Cracker Barrel takes pride in fostering a culture of belonging and support, with onboarding, recognition programs, and events aimed at building strong team connections.

Additionally, team members enjoy exclusive perks such as a 35% discount on Cracker Barrel food and retail products and special discount programs on home, travel, and cell phone services. Cracker Barrel is committed to creating an inclusive and equitable work environment, proudly offering equal opportunity employment to candidates of all backgrounds, ensuring that everyone is evaluated fairly and without bias. Joining Cracker Barrel means becoming part of a company that values its people as much as it values its guests, where every role contributes to the overall experience of going above and beyond to make the moment meaningful for everyone. This role is an excellent opportunity for individuals who love interacting with people, thrive in a team-oriented atmosphere, and want to be part of a company that truly cares about its community and team members.