Guest Services and Sales

Cracker Barrel is a well-established American restaurant and retail company known for its unique blend of Southern hospitality, delicious home-style food, and an inviting shopping experience. Founded in 1969, the company has grown to include more than 70,000 team members nationwide, serving as a welcoming place for guests to gather, enjoy comforting meals, shop for unique and nostalgic products, and feel at home. Cracker Barrel prides itself on its strong roots in tradition and its commitment to providing exceptional service that goes beyond just serving food. It is a place where people can reconnect, relax, and create memorable moments with family and friends.

Joining Cracker Barrel means becoming part of a community that values teamwork, warmth, and making every guest's experience special. The company offers a wide range of roles that contribute to the overall guest experience, whether in the dining room or the retail shop. The employment opportunity of a Guest Service and Sales team member is a vital role within Cracker Barrel's vibrant and fast-paced environment. This role is designed for individuals who thrive on providing excellent customer service, enjoy engaging with guests, and want to be part of a team-oriented workplace. Employment type includes full-time and part-time positions, with competitive pay offered weekly and same-day pay access as a notable benefit.

The Guest Service and Sales team member acts as the friendly face that guests encounter upon arrival, setting a warm tone for their visit. Responsibilities include greeting guests courteously, assisting them in the retail store by helping them find perfect items that brighten their day, managing the flow of guests by seating them efficiently, and keeping the retail area organized and well-stocked. This role requires a warm and genuine attitude, the ability to manage busy situations effectively, and the desire to contribute positively to a team-focused culture.

No prior experience is necessary as Cracker Barrel provides comprehensive training through its industry-leading PAR training program starting on day one, guaranteeing that new team members have the tools and knowledge to succeed. The company emphasizes growth and development opportunities, including 401k plans with company matching contributions after 90 days, an employee stock purchase program, and continuous learning and recognition programs.

Beyond the work itself, Cracker Barrel offers a supportive culture that ensures employees are cared for from their first day onward. Benefits include health insurance eligibility starting day one for both full and part-time employees, vacation time, an employee assistance program, and exclusive discounts such as a 35 percent discount on Cracker Barrel food and retail items. These perks contribute to an inclusive environment where employees feel valued and encouraged to grow personally and professionally.

In summary, working as a Guest Service and Sales team member at Cracker Barrel means making every moment meaningful by delivering exceptional service, contributing to a welcoming atmosphere, and enjoying personal growth opportunities within a company dedicated to its people and guests. It’s a role perfectly suited for individuals who take pride in hospitality, thrive in team settings, and want to be part of a company that feels like home.