Guest Services and Sales

Cracker Barrel is a well-established American restaurant and retail chain known for its warm hospitality, delicious Southern-style food, and unique shopping experience. Founded in 1969, Cracker Barrel has grown into a beloved brand with a presence across the United States, employing over 70,000 team members nationwide. The company prides itself on creating a welcoming environment where guests can enjoy hearty meals, shop for nostalgic and distinctive items, and feel right at home. With a rich tradition of Southern hospitality, Cracker Barrel has become more than just a restaurant; it is a place where people gather to connect, make memories, and experience genuine care from friendly staff members.

The company is committed to fostering a culture of belonging and support, providing its employees with comprehensive training, growth opportunities, and inclusive benefits right from day one. At Cracker Barrel, teamwork is essential, and employees work together to ensure guests have outstanding dining and retail experiences. The brand’s unique blend of food, hospitality, and retail creates a one-of-a-kind workplace that values every moment shared between team members and customers.

The role of a Guest Service and Sales team member at Cracker Barrel is an integral part of the company’s mission to provide exceptional hospitality. This position offers a dynamic blend of responsibilities that center on delivering excellent customer service, maintaining a smooth and enjoyable shopping experience, and creating memorable interactions that keep guests coming back. Team members serve as the friendly faces greeting guests, assist customers in finding the perfect items in the retail store, and ensure an organized and efficient environment throughout the day.

No prior experience is required for this role, as comprehensive training is provided through Cracker Barrel’s industry-leading PAR training program. This makes the position ideal for individuals who are enthusiastic about interacting with people, working in a fast-paced environment, and contributing to a team-focused atmosphere. Whether seating guests for meals, restocking retail shelves, or ringing up purchases, Guest Service and Sales team members play a key role in making every visit seamless and enjoyable.

Cracker Barrel values its employees by offering competitive pay and same-day pay access, health insurance eligibility from day one for both full-time and part-time staff, and an employee assistance program to support well-being beyond the workplace. Additionally, team members benefit from vacation time, opportunities for growth and development, a 401k plan with company matching contributions after 90 days, and an employee stock purchase program. The company also fosters a close-knit community through recognition programs, employee events, and discount perks, making it a supportive and rewarding place to work.

Joining Cracker Barrel means becoming part of a company that is deeply rooted in tradition yet committed to evolving alongside its employees and customers. The company’s inclusive hiring practices ensure equal opportunity for all qualified applicants, reflecting its dedication to diversity and respect in the workplace. If you are someone who enjoys helping others, thrives in a team setting, and wants a job that means more than just work, a career with Cracker Barrel offers an inviting and fulfilling path.