Guest Services and Sales

Cracker Barrel is a well-established American restaurant and retail chain that has been welcoming guests since 1969. Known for its warm hospitality, delicious home-style meals, and unique retail offerings, Cracker Barrel provides a homestyle experience that goes beyond just dining. With more than 70,000 team members nationwide, the company prides itself on creating an environment where guests can reconnect, feel at home, and enjoy wholesome food along with unexpected finds in its gift shop. The brand is deeply rooted in welcoming southern hospitality while bringing together communities with a genuine, friendly atmosphere. Cracker Barrel's commitment to quality not only extends to its food and products but also to its team members, offering supportive work culture and ample opportunities for growth.

The Guest Service and Sales team member role at Cracker Barrel is focused on creating memorable moments for guests by providing exceptional hospitality and personalized service. Whether greeting guests as they arrive, assisting them while shopping in the retail store, or handling the checkout process, this position puts employees at the forefront of delivering outstanding guest experiences. The role emphasizes making every guest feel at home, ensuring their visit is seamless and enjoyable, and fostering a welcoming environment through teamwork and a genuine attitude. This position does not require prior experience as comprehensive training is provided, making it ideal for individuals passionate about customer service and eager to learn.

Cracker Barrel offers competitive weekly pay with same-day pay access, health insurance eligibility from day one for both full-time and part-time employees, and vacation time. Employees also benefit from a robust employee assistance program, a 401k plan with company matching contributions after 90 days, and an Employee Stock Purchase Program. In addition, team members enjoy a 35% discount on food and retail items, exclusive perks on home goods, travel, and more. The company culture supports growth and development with an industry-leading PAR training program and ongoing recognition programs that celebrate team accomplishments. Cracker Barrel’s strong emphasis on belonging and support ensures that every employee feels valued and empowered to thrive in their role. They are committed to equal opportunity employment, embracing diversity and inclusivity in their workforce.