Guest Services and Sales

Cracker Barrel Old Country Store is a renowned restaurant and retail chain established in 1969, celebrated for its unique combination of hearty Southern cuisine and a nostalgic country store atmosphere. With over 70,000 team members nationwide, Cracker Barrel has cultivated a welcoming environment where guests can enjoy not only delicious food but also a memorable shopping experience filled with unexpected finds and a warm, friendly atmosphere. The company prides itself on its roots in Southern tradition and community, emphasizing a culture of hospitality and genuine care in every interaction. This well-established company has grown to become a beloved national destination for families and travelers alike, offering both comfort and connection in every visit.

The role of Guest Service and Sales team member at Cracker Barrel is a vital position that embodies the company’s commitment to hospitality and exceptional guest experiences. This role focuses on being the friendly and helpful presence guests encounter when they arrive, assisting them in the retail store, and ensuring their visit is seamless and enjoyable. Team members are responsible for greeting guests warmly, managing seating arrangements with care, keeping retail shelves stocked with popular items, and providing efficient and courteous checkout service. Whether it’s helping a guest find the perfect gift or ensuring the host stand operates smoothly during busy times, this position is all about making meaningful connections and enhancing every guest’s experience.

Cracker Barrel values individuals who thrive in a team-first environment and bring a warm, genuine attitude to their work. No previous experience is necessary, as comprehensive training is provided through their industry-leading PAR training program, beginning on day one. The company supports the growth and development of team members, offering pathways for advancement and continuous learning.

Employment at Cracker Barrel as a Guest Service and Sales team member offers competitive weekly pay with access to same-day payment, underscoring the company’s respect for hard work and dedication. Both full-time and part-time employees are eligible for health insurance starting immediately, along with vacation time, an Employee Assistance Program (EAP), and a 401(k) plan with company matching after 90 days. Additionally, employees benefit from an Employee Stock Purchase Program and several perks such as a 35% discount on food and retail purchases and exclusive discounts on home, travel, and cell phone services through Biscuit Perks.

The culture at Cracker Barrel fosters a sense of belonging from the moment a team member joins, with support systems that include onboarding, ongoing training, recognition programs, and employee events that build community and celebrate achievements. This environment encourages team members not only to thrive at work but also to feel valued and connected. Cracker Barrel champions diversity and inclusion, welcoming qualified applicants regardless of race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability, or any other protected status.

Joining Cracker Barrel means becoming part of a storied company where people come together to create moments that matter. If you enjoy helping guests, maintaining an organized and friendly environment, and being part of a collaborative team, this role offers an exciting opportunity to grow with a company that truly cares about its employees and customers alike. These qualities make the Guest Service and Sales position not just a job but a chance to make a positive impact and build a rewarding career in hospitality and retail.