Guest Services and Sales

Cracker Barrel is a beloved American restaurant and retail company with roots deep in Southern hospitality and tradition. Founded in 1969, Cracker Barrel has grown into a destination that combines hearty, home-style cooking with unique retail shopping experiences. The brand is known for its warm, welcoming atmosphere where guests come to feel at home, gather with family and friends, and enjoy exceptional service. Employing more than 70,000 team members across numerous locations nationwide, Cracker Barrel prides itself on fostering a culture that values community, teamwork, and personal growth. The company’s dedication extends beyond just serving meals; it’s about creating moments that truly matter, where every guest is greeted with a smile and sent off with fond memories. Cracker Barrel offers a work environment that encourages supportive collaboration and growth opportunities for employees at all levels.

The Guest Service and Sales team member role at Cracker Barrel is a vital position that centers on hospitality and customer engagement. This role involves being the friendly face that guests encounter upon arrival, assisting them throughout their visit, and ensuring they leave with a memorable experience. Whether helping customers find the perfect gift in the retail store, managing the host stand with efficiency, or ringing up purchases at the register, this position demands a warm, genuine attitude and a strong team-oriented approach. Even for those new to the hospitality industry, Cracker Barrel provides comprehensive training through its industry-leading PAR program which prepares team members to succeed and thrive from day one. The pay range for this role is competitive, starting between $12.25 and $14.00 per hour, with additional benefits that emphasize employee well-being and development.

Cracker Barrel ensures that employees receive support that goes beyond the clock, including health insurance eligibility from day one, vacation time, an employee assistance program, and opportunities for career advancement. The company promotes a culture of belonging where onboarding, ongoing training, recognition programs, and engaging employee events help create a fulfilling workplace. Moreover, team members enjoy exclusive discounts on food, retail items, and additional perks, making it a rewarding experience both personally and professionally. Joining Cracker Barrel means becoming part of a community that values kindness, dedication, and the joy of making each guest's visit special.