Guest Services and Sales

Cracker Barrel is a renowned American restaurant and retail chain established in 1969, known for its unique blend of Southern country charm, comfort food, and nostalgic shopping experience. With over 70,000 team members across its nationwide locations, Cracker Barrel has grown to become more than just a place to eat—it is a community gathering spot where guests can enjoy delicious meals, browse through an assortment of curated gifts and home decor, and experience genuine Southern hospitality. The company takes pride in its deep roots and commitment to serving more than just a meal, aiming to foster a welcoming environment where guests feel like family. Cracker Barrel is a distinctive combination of a restaurant and retail store, offering classic Southern dishes alongside a curated assortment of gifts and collectibles that evoke a sense of Americana and home. Their business model relies heavily on providing memorable experiences through attentive service and a warm, inviting atmosphere.

The role of Guest Service and Sales team member at Cracker Barrel is integral to maintaining the company's high standards of hospitality and customer satisfaction. This position offers a dynamic work environment that combines restaurant guest service with retail sales responsibilities, making it perfect for individuals who enjoy engaging with diverse customers and thrive in team-centric settings. As a Guest Service and Sales team member, you will be the face of Cracker Barrel to arriving guests, the helpful guide assisting customers in the retail store, and the friendly presence ensuring an efficient checkout process. Your responsibilities will range from greeting and seating guests in the dining area, managing retail inventory and restocking shelves, to operating the cash register and helping customers pick out the perfect items to brighten their day. This role is designed for candidates who love interacting with people, take pride in creating positive experiences, and can maintain a smooth flow of operations even during busy periods. Importantly, no prior experience is required as Cracker Barrel provides comprehensive training through its industry-leading PAR training program, which starts from day one. The company emphasizes growth and development, offering ample opportunities for learning and advancement. The employment type can be full-time or part-time, and hourly pay ranges from $12.25 to $14.00, ensuring competitive compensation for team members. Beyond pay, Cracker Barrel fosters a supportive culture that values each employee, offering health insurance eligibility from the first day for both full and part-time staff, paid vacation time, and an employee assistance program that provides additional support.