Guest Services and Sales

Cracker Barrel is a beloved American restaurant and retail chain known for its unique blend of Southern hospitality, delicious home-style cooking, and a nostalgic shopping experience. Founded in 1969, Cracker Barrel has grown into a nationally recognized company with more than 70,000 team members working across numerous locations throughout the United States. The company prides itself on creating a warm, welcoming atmosphere where guests can enjoy hearty meals, browse a variety of distinctive gift items, and feel a true sense of belonging. At its core, Cracker Barrel is more than just a place to eat or shop; it’s a community hub where guests and team members come together to share memorable moments and genuine connections. Known for its commitment to service excellence and strong company culture, Cracker Barrel emphasizes teamwork, respect, and personal growth among its employees.

The Guest Service and Sales team member role at Cracker Barrel is an excellent opportunity for individuals who are passionate about hospitality and eager to make a positive impact on guests’ experiences. As the friendly face that welcomes guests both in the restaurant and retail store, team members play a vital role in creating a memorable and seamless visit for every guest. This position is not just about providing excellent customer service; it’s about embodying the spirit of hospitality that Cracker Barrel is known for. Whether seating families for a comforting meal, assisting shoppers in finding the perfect products, or ensuring that retail shelves are well-stocked with unique items, this role is essential to the smooth operation and warm atmosphere of the establishment.

Cracker Barrel values individuals who are enthusiastic about helping others, thrive in a busy team-oriented environment, and bring a warm and genuine attitude to every interaction. New hires do not need previous experience since comprehensive training programs are provided to ensure success and growth within the company. Part-time and full-time employment options are available, offering flexible scheduling to accommodate diverse needs. The hourly pay range starts from $16.50 to $17.08, reflecting competitive compensation within the hospitality industry.

Furthermore, Cracker Barrel is deeply invested in the well-being and development of its employees. The company offers an extensive benefits package that supports health, financial security, and work-life balance. Health insurance eligibility begins on the very first day of employment for both full and part-time employees, alongside vacation time and an employee assistance program to provide additional support. The company’s renowned PAR training program helps team members grow professionally from day one, while the 401k plan with company matching contributions and the Employee Stock Purchase Program empower employees to plan for the future. Cracker Barrel also fosters a culture of belonging through ongoing recognition programs, employee events, and numerous exclusive perks, such as a 35% discount on both food and retail items.

This role is perfect for those who want to be part of a company that values people and community. Cracker Barrel’s commitment to equal employment opportunity ensures a diverse and inclusive workplace where everyone is respected and given the chance to succeed. If you enjoy making meaningful connections, have a passion for service, and want to be part of a team that feels like family, the Guest Service and Sales team member position at Cracker Barrel offers a rewarding, supportive, and fun work environment where you can grow your career while making a difference every day.