Guest Services & Community Engagement Associate

UConn Health Waterbury is a respected public health institution dedicated to providing comprehensive care and fostering a welcoming environment for its patients, visitors, and staff. Located within the Waterbury Hospital, the facility prides itself on compassionate service, innovative health solutions, and a culture of inclusivity. UConn Health Waterbury emphasizes the importance of community engagement and employee satisfaction as essential components of delivering high-quality health care. The organization is committed to reflecting the diversity of the community it serves and offers a dynamic work environment for all employees. As part of its Public Relations department, UConn Health Waterbury advances its mission by ensuring that every visitor and patient feels valued, respected, and connected during their time at the hospital.

The Guest Services & Community Engagement Associate plays a vital role at UConn Health Waterbury by serving as the welcoming face at the front lobby. This part-time position, with a schedule of 20 hours during daytime shifts, is designed for individuals passionate about providing exceptional customer service while supporting internal engagement initiatives. In this role, the Associate acts as a concierge, greeting visitors, patients, and employees warmly and professionally, offering directions, and helping them navigate the hospital with ease. The position requires flexibility as it involves supporting various projects across the organization, including patient experience enhancements and employee engagement efforts.

This Associate’s duties extend beyond typical visitor services to include active participation in engagement initiatives through regular rounding with employees. This interaction is crucial to fostering a connected and supportive workplace culture. Additionally, the Associate contributes to the patient experience by preparing and distributing birthday and seasonal holiday cards, reinforcing the hospital’s commitment to personalized care. The Associate also assists with special projects such as hand hygiene auditing and organizing important resource spaces within the hospital.

The role of Guest Services & Community Engagement Associate reflects UConn Health Waterbury’s dedication to inclusive hiring, emphasizing the importance of strong interpersonal skills, reliability, attention to detail, and a genuine commitment to service excellence. The workplace environment is a hospital lobby and general office setting, where the Associate must be able to stand and move about comfortably for extended periods while interacting with a wide range of people.

This position offers a meaningful opportunity to be part of a health care institution that values diversity, teamwork, and community connection. Candidates with experience or training in workplace programs such as Project SEARCH or similar are preferred, highlighting the hospital’s encouragement of inclusive and specialized workforce development. Overall, this role is instrumental in creating a positive emotional experience for all who enter UConn Health Waterbury, helping to promote the institution’s values and enhance its reputation as a trusted health care provider in the community.