Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
equal opportunity employment
Inclusive and equitable work environment
Supportive and collaborative team culture
Focus on creative and personalized guest experiences
Opportunities for cross-training and professional growth
Smoke-free and drug-free workplace
Commitment to diversity and nondiscrimination policies
Job Description
The Heathman Hotel, located in the heart of Portland, Oregon, has been a beacon for artistic minds since its founding in 1927. As a distinguished hotel known for its cultured comfort and unique atmosphere, The Heathman has long served as a muse and sanctuary for artists, creators, thinkers, and dreamers. Situated within Portland's vibrant cultural district, this hotel is a refined retreat for global citizens and a haven of creative inspiration. The hotel is managed by Aparium Hotels, a lifestyle hotel group founded in 2011 with the mission to bring bespoke service and accommodations to distinctive yet underserved cities. Aparium... Show More
Job Requirements
- Passion for the people, place, and culture of our community
- minimum of two years of experience in guest or customer service for luxury goods or services or comparable combination of education and experience
- professional proficiency of English language in reading, writing and verbal communication
- valid driver's license and successful completion of Motor Vehicle Report
- intermediate skills in Microsoft Excel and Word
- ability to lift up to 25 lbs for handling guest luggage
- ability to push a bell cart with guest luggage that may contain up to 100 lbs
- ability to work varying shifts including days, nights, weekends, and holidays
Job Qualifications
- Minimum of two years of guest or customer service experience in luxury goods or services or equivalent education and experience
- professional proficiency in English including reading, writing, and verbal communication
- intermediate skills in Microsoft Excel and Word
- valid driver's license with acceptable Motor Vehicle Report
- ability to lift up to 25 pounds and push bell carts up to 100 pounds
- flexibility to work varied shifts including days, nights, weekends, and holidays
- passion for the people, place, and culture of the community
Job Duties
- Demonstrate passion and genuine care for guest experiences handling all interactions with professionalism
- own all aspects of a guest's experience ensuring accurate reservations, inviting arrivals, local recommendations, and seamless departures
- accommodate special requests breaking protocol when necessary to benefit the guest
- serve as a knowledgeable tour guide for hotel experiences uncovering guest preferences to personalize their stay
- demonstrate mastery of hotel systems for accurate guest communication
- be detail-oriented ensuring no request is overlooked
- prioritize guest satisfaction adjusting actions to meet needs
- display professionalism and discretion maintaining calm and engaging presence
- remedy guest concerns independently and suggest service improvements
- collaborate effectively with coworkers and other departments
- seize opportunities to exceed expectations assisting guests, coworkers, or management
Job Location
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