Guest Services Ambassador (Part Time)

Located in the historic Hippee Building in downtown Des Moines, Surety Hotel is a distinguished and vibrant hospitality establishment that effortlessly blends the rich heritage of its 1913 Beaux-Arts landmark building with contemporary luxury and world-class service. As a proud member of Marriott’s Autograph Collection, Surety Hotel offers 137 guest rooms and suites, vibrant gathering spaces, and onsite dining options such as the Mulberry Street Tavern. The hotel stands as both a prominent destination for travelers and a cherished cultural hub for the local community, embodying a commitment to exceptional service, innovative design, and a deep sense of connection.

The Guest Services Ambassador role at Surety Hotel is a unique, part-time position that transcends the traditional front desk duties typical of hospitality roles. Reporting directly to the Guest Services Manager, this non-exempt position places the ambassador at the heart of the guest experience, transforming ordinary stays into memorable and personalized journeys. The Ambassador is not confined to a desk but actively engages with guests, seamlessly orchestrating their experiences with passion, attentiveness, and impeccable professionalism.

Ambassadors at Surety Hotel are the cornerstone of guest satisfaction. They are tasked with anticipating and fulfilling every guest's need while going beyond expectations through sincere care and spontaneous gestures that create lasting positive impressions. Whether arranging a surprise proposal, guiding guests through the hotel’s unique offerings, or sharing insider knowledge about the local community, Ambassadors are versatile, proactive, and intuitive hosts. They thoroughly understand and master all hotel systems ensuring precision in reservations, communications, and service delivery.

This role demands more than routine hospitality; it calls for creative individuals who take pride in their work and continuously seek to surprise and inspire guests with thoughtful, detail-oriented service. Ambassadors are known for their grace under pressure, professionalism, and ability to adapt swiftly to changing circumstances, wearing multiple hats as bellmen, greeters, or valets if the situation requires. Collaborative by nature, they also work closely with other departments to ensure seamless guest experiences, fostering a supportive and harmonious work environment.

By joining the Surety Hotel team, you become an integral part of a community that values diversity, inclusion, and a shared commitment to hospitality excellence. The role embraces those passionate about hospitality as both a science and an art, blending precision with warmth to craft truly one-of-a-kind guest experiences. Surety Hotel’s dedication to its guests and employees alike makes this an opportunity for those who are eager to deliver unparalleled service in a setting that honors tradition while embracing the future.